Operation Manual

V 2.7.0c
Oplink Communications, Inc. 37
Troubleshooting Guide
Symptom
Possible Cause
Solution
App cannot detect any OPU
The smartphone is not on the
same network as the OPU.
Connect the smartphone to
the same network or scan the
QR barcode on the back of the
OPU.
App detects more than one
non-associated OPU in the
same area
Multiple OPU that have not
been activated are on the
same network.
Scan the QR barcode on the
back of the OPU.
Incomplete activation
Some of the devices didn’t
activate during the activation
process.
Scan the QR barcode on each
device that hasn’t been
activated.
Handling video loading time
Some videos may take a longer
time to load. Network may be
busy.
Video screen will change to a
still image with a view button.
User taps on the button to
reload video.
Call – Error handling
Prefixed Emergency Contact
list hasn’t been setup.
A message will popup and
redirect you to the Control ->
Accounts -> Emergency
Contacts page to add contacts
to the Emergency Contacts list.
Handling concurrent sign in
using the same account
Signing in on multiple devices
at the same time with the
same account.
An account may only be signed
into one device at a time.