User's Manual
Something Wrong?
If you need help with your device, try
these troubleshooting tips:
1. Check Your Connection
Make sure your cable and power cords
are securely connected.
2. Check Your Internet Connection
From your personal computer, check
your home’s Internet access. Launch a
browser, such as Internet Explorer or
Firefox, and conrm that you can reach
your usual home page.
3. Check Home Network Connection
If you are using a wireless connection,
check your device’s Wi-Fi signal
strength. If your device isn’t receiving a
strong signal, try moving it closer to
your wireless router to capture a
stronger signal. Make sure your router
is working properly.
If you are using a wired connection, make
sure the Ethernet cable is securely
connected at both ends. Contact your
Internet provider if you believe you aren’t
getting a signal.
4. Restart the Device
Unplug the power cord from the outlet,
wait 15 seconds, then plug the power cord
back in. Your unit will restart.
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