i User Guide
table of contents iii Getting Started................................................................................................2 Using the ooma System with a Landline ........................................................................................ 2 Landline Provisioning ....................................................................................................................... 2 Basic Calling........................................................................................
iv table of contents Quick Reference Guide...............................................................................20 The ooma Hub ................................................................................................................................ 20 The ooma Scout ............................................................................................................................. 21 Button Layout ...................................................................................
getting started 2 With your ooma™ system, you can use your phones to call anyone in the U.S. – with no monthly fees! It can also provide the Instant Second Line™ feature, allowing you to make or receive two calls at the same time without the hassle or expense of installing a second physical phone line. Additionally, the ooma system’s Broadband Answering Machine™ feature combines the convenience of an answering machine with the power of voicemail.
4 basic calling The basic steps of placing and receiving phone calls with the ooma system are the same as with your regular telephone line. You still use your phones like you always have, and now have advanced ooma calling features at your fingertips. Verify ooma Service is Working When your ooma service is working, the ooma Tab will light up blue, and if you pick up your phone, you will hear the signature ooma dialtone. Both of these indicators tell you that your ooma service is enabled.
basic calling 5 Answering Calls To answer an incoming call, simply pick up any ringing phone in the house and you will be connected to the caller. When a line is ringing, you will see the line button blink rapidly. To receive caller-ID on incoming calls to your landline phone number, the landline phone service plugged into the ooma system must have the caller-ID feature enabled. Ending Calls To end a call, simply hang up the phone.
basic calling Service Disruptions Internet Interruptions ooma service depends on your Internet connection. If the Internet connection stops working, the ooma Tab blinks red, indicating that your ooma service is temporarily unavailable. During an Internet outage, you will not hear any dialtone. When using the ooma system without a landline, you will not be able to dial 911 unless your power and Internet connection are both working.
basic calling 7 Other Calling Features The ooma system supports traditional calling features that you may already be familiar with on your existing landline phone service. Blocking Caller-ID To block caller-ID when placing an outgoing call, dial *67 on the telephone before dialing the destination phone number. To permanently block caller-ID on all outgoing calls, visit the ooma Lounge online to change your preferences.
basic calling
the instant second line The Instant Second Line™ feature adds another phone line to every phone in your home without the hassle or cost of physically installing a new one through the phone company. Not only that, the Instant Second Line uses the same phone number you already have and makes it easy to create 3-way conference calls! To fully utilize your Instant Second Line, you will need to purchase and install at least one ooma Scout device.
the instant second line 11 Placing Calls on Hold With the Instant Second Line, you can place a call on hold. Placing a Call on Hold When you are talking on either Line or Line , the line button will display a solid red light. To place your line on hold, simply press the line button with the solid light. Now the line button will blink slowly. If you hang up your phone, the other call will remain on hold. Note: You cannot place two calls on hold at the same time.
12 the instant second line Using the Instant Second Line with Cordless Phones If your ooma Hub or ooma Scout device is attached to a cordless phone, you may not be near the ooma interface to use the line buttons. Still, you can easily access most of the functions of the Instant Second Line feature directly from your cordless phone. Switching Lines To switch between two lines, press the Flash button on your handset. The current line will be automatically put on hold and you’ll switch to the other line.
the broadband answering machine The ooma system provides an easy-to-use digital answering feature called the Broadband Answering Machine™. The Broadband Answering Machine combines all the functions of a traditional answering machine—including real-time message screening and call-intercept—with the advanced functions of digital voicemail. In the online ooma Lounge, you can configure the Broadband Answering Machine feature to activate after a certain amount of time.
15 the broadband answering machine Deleting a Message While a message is playing or just after it finishes, press the Delete Button to delete it. The next message will automatically begin to play. If you mistakenly delete a message you wish to keep, you can use the ooma Lounge to recover the message from the trash and move it back into your inbox. Messages in the trash for more than two weeks will be permanently removed.
16 the broadband answering machine Changing Voicemail Settings Pick up a home phone and dial your home phone number (or press the play button on the associated ooma Hub or ooma Scout). From the main menu, select option 2: “Change Your Settings.
the ooma lounge You can listen to all of your voicemail online by logging into the ooma Lounge: http://www.ooma.com/lounge Here, you can login and enter the ooma Lounge, a secure, easy, and friendly Web portal where you can manage your messages, explore and add new ooma services, and get help from ooma Customer Care.
quick reference guide
20 quick reference guide 20 OOMA TAB Line 1 and LINE 2 Trash Send-To-Voicemail Reverse Play Stop Forward ooma Hub device VOLUME ADJUSTMENT left side view BRIGHTNESS ADJUSTMENT right side view
21 quick reference guide OOMA TAB Line 1 and LINE 2 Trash Send-To-Voicemail Play Reverse Forward Stop ooma Scout device VOLUME ADJUSTMENT left side view BRIGHTNESS ADJUSTMENT right side view
22 quick reference guide Line 1 & Line 2 Buttons A solid light shows the line your call is on. Pick up a phone and press the blinking line button to join a call in progress. Press both buttons at the same time to create a three-way conference call. Play Button Blinks when there are new messages. Press to hear new messages. Forward Button Press to skip to the next message. Reverse Button Press to replay current message. Press twice to skip back to the previous message.
24 installation The following instructions are also found in the Quick Start Guide, but are provided here in more detail. The majority of ooma installations are covered by the following instructions. If you find your situation is not covered, see the Troubleshooting section or visit our support website http://www.ooma.com/support online for more information. Before You Begin Before you install your new ooma system, you must first activate your ooma Hub on the ooma website at: http://www.ooma.
installation Each ooma Hub package contains: 1 The ooma Hub™ device 2 An Ethernet cable 3 A short phone cable 4 A long phone cable 5 An ooma telephone splitter 6 An AC adaptor Ports on the ooma Hub device Here is a closer look at the ports you will be using during the installation process.
26 installation Each ooma Scout package contains: 1 The ooma Scout™ device 2 A short phone cable 3 An AC adaptor Ports on the ooma Scout device Here is a closer look at the ports you will be using during the installation process.
installing the ooma Hub The ooma Hub™ device must be installed in a location that has access to: The Internet, ideally next to your modem A power outlet If you plan on using the ooma system with a landline, or want to install ooma Scout devices in other locations in the house, the ooma Hub must also have access to a phone jack.
29 installing the ooma Hub Modem and Router Installation These instructions assume your computer connects directly to your modem or to a router (wired or wireless). Your initial setup looks like one of these: Internet Internet Modem Router Modem To connect the ooma Hub to your network: 1 Unplug the existing Ethernet cable from your modem. This is the cable that connects your modem to your computer or router. 2 Plug the existing Ethernet cable into the port labeled HOME on the ooma Hub.
30 installing the ooma hub Integrated Router Installation These instructions assume your modem has a built-in router or that you want to install the ooma Hub behind a router. Your initial setup looks like one of these: Internet Internet Integrated Router Integrated Router To connect the ooma Hub to your network: 1 (optional) Unplug an existing Ethernet cable from your router. This is the cable that connects the router to a computer.
31 installing the ooma hub Connecting the ooma Hub to Your Phone System If you plan on using the ooma Hub with an existing landline or you plan on installing one or more ooma Scouts, follow the directions below to connect your ooma Hub to your phone system. Otherwise, you may: Skip to Finishing Installation of the ooma hub Choose one set of instructions based on how your high-speed Internet is provided in your home.
32 installing the ooma hub High-Speed DSL and Phone Service are on the Same Line Your High-Speed DSL service is delivered on the same phone line as your phone service if: You have DSL filters connected to each of your phones You have your DSL modem connected to a DSL splitter in the wall jack You get a dialtone and can place calls over your DSL line if you plug a phone directly into the DSL jack Your initial setup will look like: Phone / DSL Jack DSL Splitter Modem 1 MODEM HOME Plug the ooma splitte
33 installing the ooma hub High-Speed DSL and Phone Service are on Different Lines Your High-Speed DSL service is delivered on a separate phone jack than your phone service if: You have a DSL splitter on the outside of your home You do not have DSL filters connected to each of your phones You have two phone lines and your DSL service is delivered on the second line (or fax line) You get no dialtone or cannot place a call if you plug a phone directly into the DSL jack Your initial setup will look like this
34 installing the ooma hub Finishing Installation of the ooma Hub The last step in installing the ooma Hub device is to connect a phone and power. PHONE POWER 1 Use a phone cable to plug your phone into the port labeled PHONE on the ooma Hub (a short phone cable has been provided). 2 Plug one end of the AC adaptor into the port labeled POWER on the ooma Hub and the other end into a power outlet. The clear ooma Tab, at the top left corner of the ooma Hub device, should light up red as it boots up.
installing the ooma scout Now that you’ve installed your ooma Hub device, all that’s left to do is install your ooma Scout devices. Each additional phone you want to use with the ooma system must be connected to an ooma Scout. Your initial setup will look like: Phone Jack Phone Jack DSL Filter Connect a phone to an ooma Scout: 1 If you have DSL, trace the phone cable to the wall. Unplug and remove any existing DSL filters or splitters.
37 installing the ooma scout Installing the Rest of Your Phones Locate all the cordless telephone handsets and phones currently connected to your phone system. Make sure each phone or cordless telephone base station is connected to an ooma device. Any phone that is not connected to an ooma device should be disconnected. Additional ooma Scout devices can be purchased online on the ooma website.
installing the ooma scout Fax Machines For best results, fax machines should be connected to the ooma Hub (using the PHONE port), not to an ooma Scout. To prevent interference with the operation of the ooma system, please make sure the fax machine is configured to not answer phone calls automatically. When placing fax calls, dial *99 prior to dialing the destination fax number.
40 troubleshooting If you encountered installation problems because you couldn’t determine what home Internet setup or equipment you have, please read Appendix A: Identifying Your Equipment. For other problems, refer to the following table: There’s no phone line next to my Internet connection This is a common issue with cable installations.
41 troubleshooting You hear a regular dialtone instead of the ooma dialtone Check that your ooma system is powered. The ooma Tab should be blue. Check that the phone (or cordless base station) is correctly plugged into the PHONE port of an ooma Hub or ooma Scout. If you make any outgoing phone call when you hear the regular dialtone, regular calling charges will apply.
42 troubleshooting There aren’t enough ooma Scout devices to connect all phones Any phones not connected through a ooma Hub or ooma Scout should be disconnected from the wall. You may purchase additional ooma Scout devices on our website. Picking up another phone does not join the existing call With the Instant Second Line, the user will hear a new ooma dialtone before making another call, even when the first line is in use.
44 appendix a: identifying your equipment To install the ooma system, you must be able to identify and locate the following network devices and services: your high-speed Internet connection, your modem, your router, and your phone system. The Internet Connection Your high-speed Internet connection is most likely provided by a Digital Subscriber Line (DSL), cable, or a fiber-optic connection. Either way, there will be a connection between the wall and your modem.
45 appendix a: identifying your equipment The Router If you have just one computer in your house, the computer may be connected directly to your modem by a cable. In this case, you do not have a router. If you have multiple computers in your home, or if you have wireless Internet access, you have a router. A router splits the Internet connection into multiple connections, or ports, for your computers to connect to. Most routers have four (sometimes more) Ethernet ports on the back panel.
46 appendix a: identifying your equipment Single-Line (Duplex) Splitters If you have separate answering machines or fax machines and want to use them on the same phone jack as your phone line, a duplex or single-line splitter is typically used. A duplex splitter divides a single phone line between two new jacks. Devices that are plugged into a duplex splitter share the same line and phone number.
48 appendix b: limited warranty What this Warranty Covers. ooma agrees to provide a limited warranty to the holder of a valid proof of purchase (“Consumer” or “you”) that the ooma Hub device contained in this package (“Product”) is free from material defects in material and workmanship, subject to the exclusions noted below. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America. What ooma Will Do.
appendix b: limited warranty 49 How State or Country Law Applies. This limited warranty gives you specific legal rights. You may also have other rights which vary from state to state and/or country to country. Limitation on Liability. This warranty is the complete and exclusive warranty agreement for the Product between you and ooma. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.
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52 appendix c: regulatory information The FCC Wants You to Know This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. An applicable Universal Service Order Codes (USOC) certification for the jacks used in this equipment is provided (i.e.
appendix c: regulatory information 53 If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this ooma system does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installed. This equipment is hearing aid compatible. DO NOT DISASSEMBLE THIS EQUIPMENT. It does not contain any user serviceable components.
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Appendix D: Technical Specifications
56 appendix d: technical specifications Size and Weight Power ooma Hub Height: 55mm (2.25 in) Width: 187.5mm (7.5 in) Depth: 150mm (6 in) Weight: 550g (19.7 oz) ooma Hub 12 VDC, 1.2A ooma Scout Height: 37.5mm (1.5in) Width: 100mm (4 in) Depth: 82.5mm (3.25 in) Weight: 190g (6.
57 © 2008 ooma, Inc. All rights reserved. Reproduction in whole or in part without written permission is prohibited. ooma, the ooma logo, ooma Hub, ooma Scout, Instant Second Line, Broadband Answering Machine, the sound of the ooma dialtone, and all other ooma company, product and service names and slogans are trademarks of ooma, Inc. All other product, service or brand names are the property of their respective owners.
