User Manual

-31 -
Trouble shooting guide
Symptoms
Reason
Solution
Both lamps are
blinking when the
unit is connected to
the main power
The unit cannot read the SIM card
SIM card missing
Pincode protection on SIM card
not disabled
Welcome message from network
operator active on SIM card.
Disable by ringing one time with
the card in a telephone.
The unit do not
return status
request
Prepaid card has no money
Refill the pre paid SIM card
An alarm message is
sent even if the
alarm sensors are
not activated
One alarm input open in Normally
Closed mode
If Normally Closed is set and only
one alarm input is used, the other
has to be connected to the 3.8 V.
The unit cannot
connect to extra
units Ontech Relay
9010/9015 and
Ontech Alarm box
9012
Wrong radio channel set
Short range radio disabled
Check all units in the system has
the same radio channel set.
Check that the short range radio
function is turned on.
The unit does not
respond on
commands
No Password set
Wrong Password
Wrong mobile number
Check that correct Password is
set and that the mobile number is
correct.
Cannot find the
general Menu
button in the
Android app
Press the three squares in the
upper right corn
Tip
 If the unit do not respond on SMS check if it is connected to the GSM network by making a
voice call to it. If it is connected to the GSM network it answer the call with a short beep. If
so, check if there is money left on the prepaid SIM card.
 If you are using a prepaid SIM card we strongly recommend you to register it on the website
of the network operator. You will then be able to check the amount on the card and if
needed, refill it.
 Let us know if you have any tip, mail at [e-mail]