Operation Manual

25
ERROR MESSAGES AND DETAILS ABOUT YOUR SYSTEM
Message What it means What to do
No result in memory, such as the
rst time use of the meter.
or,
Your meter was unable to recall this
result.
You can still perform a blood glucose test
and get an accurate test result. Contact
OneTouch® Customer Care 0800 121200 (UK)
or 1800 535676 (Ireland) to report this
occurrence if this is not your rst time use
of the meter.
Error message indicates there is a
problem with the meter.
Do Not use the meter.
Contact OneTouch® Customer Care
0800 121200 (UK) or
1800 535676 (Ireland).
Error message could be caused
either by a used test strip or a
problem with the meter.
Repeat the test with a new test strip; see
Section 3, Testing your blood glucose. If
this message continues to appear, contact
OneTouch® Customer Care 0800 121200 (UK)
or 1800 535676 (Ireland).
Error message indicates that the
blood or control solution sample
was applied before the meter was
ready.
Repeat the test with a new test strip.
Apply a blood or control solution sample
only after the ashing blood drop icon
R
appears on the display. If this message
continues to appear, contact OneTouch®
Customer Care 0800 121200 (UK) or
1800 535676 (Ireland).
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