Operation Manual

8
Troubleshooting
119
What it means
One of the following may apply:
• Not enough blood or control
solution was applied or more
was added after the meter
began to count down.
• The test strip may have been
damaged or moved during
testing.
• The sample was improperly
applied.
• There may be a problem with
the meter.
What to do
Repeat the test with a new
test strip; see page32 or
page59. If the error message
appears again, contact Customer
Care. Contact OneTouch®
Customer Care on 0800121200
(UK) or 1800535 676 (Ireland)
800 62253 (Malta) or 800 9074
(Iceland).
Error 5
Strip fill
problem. Retest
with a new strip.