Operation Manual

8
Troubleshooting
116
What it means
There is a problem with the
meter.
What to do
Do Not use the meter. Contact
Customer Care. Contact
OneTouch® Customer Care
on 0800121200 (UK) or
1800535 676 (Ireland) 80062253
(Malta) or 800 9074 (Iceland).
Error 1
Meter problem.
Contact
Customer
Care.
What it means
Error message could be caused
either by a used test strip or a
problem with the meter.
What to do
Repeat the test with a new
test strip; see page32 or
page59. If this message
continues to appear, contact
Customer Care. Contact
OneTouch® Customer Care
on 0800121200 (UK) or
1800535 676 (Ireland) 80062253
(Malta) or 800 9074 (Iceland).
Error 2
Meter or strip
problem. Retest
with a new strip.