Users Manual

Introduction

Support

This guide provides you with the information you need to get started. For more

information and additional support, please visit www.T-Mobile.com/support where

you can:

• Review your phone’s User Manual and troubleshooting FAQs.

• View the latest troubleshooting solutions in the Support Forums or ask a question of

your own.

Account information

Be sure to access your account at My.T-Mobile.com to check your minutes, pay your

bill, upgrade your phone, change your rate plan and contact customer service.

You can also access account and device information from your phone in the T-Mobile

app.

From your home screen, tap T-Mobile.

Note: Some content and illustrations may differ from your device depending on the

region, service provider, software version, or OS version, and are subject to change

without prior notice.

Note: This device is not suitable for people who have a visual impairment due to the

touchscreen keyboard.

Service

If you are a new T-Mobile

customer and your service has not yet been activated, call

Customer Care at 1-800-937-8997 and a T-Mobile Activations representative will assist

you.

You will need the following information when activating service:

• Service Agreement and agent code on your Agreement.

• Your name, home address, home phone number, and billing address.

• Your Social Security number, current driver’s license number, and date of birth for

credit check purposes.

• Your choice of T-Mobile plan and services (see http://www.t-mobile.com/ for the

latest plan information).

• Nano SIM serial number and IMEI number(located on the box barcode label).

Service or use is your agreement to T-Mobile’s Terms and Conditions. T-Mobile

requires Arbitration of Disputes unless, for new customers, you opt-out within

30-days, or for existing customers, you previously opted out. Failure to activate

service within 30-days from purchase will also be considered acceptance. For details,

see T-Mobile’s Terms and Conditions at