Safety Information

8
The limited warranty does not cover (Limited to Mexico)
1. When the product has been used under conditions other than normal.
2. When the product has not been operated in accordance with the accompanying
instructions for use.
3. When the product has been altered or repaired by persons not authorized by the
respective responsible national manufacturer, importer or marketer.
Return Policy (Limited to North America & Europe)
This policy is only applicable to the products purchased from OnePlus official
website www.oneplus.com or OnePlus Exclusive Store (if any). For any product not
purchased from OnePlus ocial website or OnePlus Exclusive Store, you may refer
to the Return Policy of your original purchase channel.
OnePlus phones and accessories are made to the highest standards and undergo
rigorous testing. If you are not satisfied with your OnePlus product for any reason,
you may request a return within 15 calendar days of delivery.
Once we approve your return request and receive the product, we will perform
standard inspection. And if the product passes the inspection, we will give you a full
refund. Any shipping and handling fees incurred in the return process are not covered
by the refund.
Return requests made outside of the 15-day period will not be accepted. We may
also choose not to accept returns within these circumstances:
1. Defects or damages caused by misuse, neglect, physical damage, tampering,
incorrect adjustment, normal wear and tear or incorrect installation after
purchase.
2. Price fluctuations being the sole reason for return.
3. Customized customer contracts. In accordance with the U.K. Consumer Rights
Act 2015, any goods that are not (1) of satisfactory quality; (2) fit for their given
purpose; or (3) as described, may be returned free of charge within 30 days of
delivery. Please submit a ticket describing the problem with your device. In order
to be eligible for a refund, you must contact us within 30 days and describe in
details how the goods were defective, damaged, or materially dierent. We may
choose not to accept returns for any of the above mentioned circumstances.
In all cases, we will inspect the product and verify the fault. To qualify for a
replacement or refund, device must be in "as new" condition and include all
original contents of the package. We reserve the right to refuse a refund or
exchange if the product returned is deemed to have been damaged.
Please contact OnePlus Customer Support to request a return
at oneplus.com/support.
US
OnePlus Customer Support
Support information and assistance go to: www.oneplus.com/support
Download manuals: https://www.oneplus.com/us/support/manuals
CA
OnePlus Customer Support
Support information and assistance go to: www.oneplus.com/ca_en/support
Download manuals: https://www.oneplus.com/ca_en/support/manuals
IN
OnePlus Customer Support
Support information and assistance go to: www.oneplus.in/support
Download manuals: https://www.oneplus.in/support/manuals
UK
OnePlus Customer Support
Support information and assistance go to:
https://www.oneplus.com/uk/support?from=head
Download manuals: https://www.oneplus.com/uk/support/manuals?from=foot
DE
OnePlus Kundenbetreuung
Weitere Informationen finden Sie in unserem Support Center: www.oneplus.com/de/
support