User's Manual
19
Withoutaveriedreturnrequest,thereturnedpackagewillbedeclined.Returnrequestscannotbecancelled
once they have reached “shipped” status. Once you’ve contacted OnePlus customer service and requested a
return, the following will be expected of you:
1. You will receive and be required to submit a Return Merchandise Authorization (RMA) form. Print out the
RMA form and place it inside of the shipping package you’re returning.
2. Include all items from your original shipment including devices, accessories, and documentation. Do not
send additional add-ons such as your SIM card, cases, screen protectors, or headphones. If such items are
shipped to us by mistake, we are not able to return them.
3. Before returning any unit for service, be sure to back up your data. You are responsible for the personal
information stored in your phone - please erase all personal and sensitive data on the device before sending it
to OnePlus. OnePlus will not be responsible for any disclosure of data still on the returned or serviced device.
4. During service, data stored on the device may be deleted and reformatted. OnePlus is not responsible for
the loss of any software programs, data or other information contained in the product’s storage. Recovery and
reinstallation of third party software programs, data and information are not covered under warranty.