User's Manual

18
Return Policy
OnePlus phones and accessories are made to the highest standards and undergo rigorous testing. If you
arenotsatisedwithyourOnePlusproductforanyreason,youmayrequestareturnwithin15calendar
days of delivery. Once we approve your request and receive the product, we will give you a full refund. Any
shipping and handling fees incurred in the return process are not covered by the refund. Return requests
made outside of the 15-day period will not be accepted. We may also choose not to accept returns within
these circumstances:
1. Defects or damages caused by misuse, neglect, physical damage, tampering, incorrect adjustment, normal
wear and tear or incorrect installation after purchase.
2.Priceuctuationsbeingthesolereasonforreturn.
3. Customised customer contracts.
In all cases, we will inspect the product and verify the fault. To qualify for a replacement or refund, device
must be in “as new” condition and include all original contents of the package. We reserve the right to refuse
a refund or exchange if the product returned is deemed to have been damaged.
Please contact OnePlus customer service to request a return at oneplus.net/support .