User's Manual
17
OnePlus Mobile Warranty Informaon
OnePlus phones purchased on oneplus.net come with a limited warranty of 1 year starting from the date of
delivery. Some OnePlus accessory products carry different warranty periods due to the nature of the product’s
design, manufacture or expected use. Unless otherwise specied, this warranty covers the hardware components
of the Product as originally supplied and does not cover, or partially covers software, consumable items, or
accessories even if packaged or sold together with the Product. The limited warranty only covers product defects
caused by workmanship or build materials. To make a claim, present your original Proof of Purchase (invoice),
model and serial number of the product, and photo evidence of the product’s defects to OnePlus Customer
Service at oneplus.net/support. Shipping will be covered by OnePlus during the rst year; shipping in the second
year is not covered by this warranty. Any repair and replacement service covered by warranty will be free within
the rst year. OnePlus may use rebuilt, reconditioned or new parts and components when repairing any product.
Alternatively, we may replace the defective product entirely with a rebuilt, reconditioned or new OnePlus product.
The limited warranty does not cover:
I. Defects or damage resulting from accidents, neglect, misuse, or abnormal use; abnormal conditions or improper
storage; exposure to liquid, moisture, dampness, sand or dirt; unusual physical, electrical or electromechanical stress.
II. Scratches, dents and cosmetic damage, unless caused by OnePlus.
III. Defects or damage resulting from excessive force or use of metallic objects on the touch screen.
IV. Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.
V. Ordinary wear and tear.
VI. Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or
ancillary/peripheral equipment not furnished or approved by OnePlus.
VII. Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation,
service, or adjustment not furnished or approved by OnePlus.
VIII.Defectsordamageresultingfromexternalcausessuchascollisionwithanobject,re,ooding,dirt,windstorm,
lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.
IX. Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems
introduced into the product.
X. Free warranty replacements and repairs are only valid in country of purchase. Other services are available in other
regions. Please contact customer service for more details.