User's Manual

51 - English
PROBLEM POSSIBLE CAUSE SOLUTION
Garage door opener is in the fully
open position and cannot be
closed with a car remote, smart
phone, or keypad
The safety sensors are not
receiving power.
Inspect sensor wires for damage and
ensure they are installed correctly. Reset
travel limits.
Garage door opener does not
activate when indoor keypad is
pressed
Battery is low in charge or power
supply not connected
The wire connecting the keypad to
the power head has been damaged
Circuit breaker is tripped
Charge the battery or connect to power
supply
Replace damaged or broken wires
Reset circuit breaker
Garage door opener activates, but
the garage door does not move
The outer trolley is not engaged with
the inner trolley
The door arms are not connected
to the outer trolley
The door arms are not connected
to the garage door
Pull the emergency release rope and raise
the garage door until the outer trolley
engages the inner trolley
Secure the door arms to the outer trolley
using clevis and hitch pin
Secure the door arms to the garage door
using clevis and hitch pin
Garage door cannot be opened or
closed with car remote or outdoor
keypad
The garage door opener is in
Vacation Mode.
Press the LOCK ( ) button on the indoor
keypad or smart phone app to unlock the
garage door opener
Garage door opener is loud or
noisy
Fasteners may not be tightened
securely
The open travel limit has been set
incorrectly (Single Panel Doors Only)
Inspect the entire product for loose parts
such as screws, nuts, bolts, caps, etc.
Tighten all parts securely
Adjust the travel limits as described in the
Operation section
AC modules not working AC power supply is disconnected
GFCI is tripped
One or two modules are installed
with a combined rating of more
than 10 amps
Connect AC power supply
Press the reset button on the console
Remove the module or modules and press
the 10 amp circuit breaker reset button on
the console.
DC modules not working AC power supply is disconnected
The port powering the DC module
is not activated.
Connect AC power supply
Use the indoor keypad to activate the
port.
TROUBLESHOOTING