User Manual

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[3] CAUSE One Drop Meter is paired with another supported
device.
ACTION Turn off Bluetooth® wireless technology on any
devices already paired with your meter. This will ensure
connection with your additional supported device.
Troubleshooting Situation #6 Passkey does not appear on
the One Drop Meter when pairing with a supported device.
[1] CAUSE The One Drop Meter has previously been paired
with the supported device.
ACTION If the One Drop Meter was paired with a supported
device and then unpaired, a passkey may not be required
when pairing again with the same supported device. If the
meter appears in the Meters section in the One Drop App,
then it has been successfully paired.
[2] CAUSE Another One Drop Meter selected.
ACTION If multiple One Drop Meters are listed in the One
Drop App when adding a new One Drop Meter, each One
Drop Meter is identified by the serial number found under
the One Drop Meter battery door. Ensure that the correct One
Drop Meter is selected.
Troubleshooting Situation #7 The time and date do not ap-
pear on blood glucose test results.
[1] CAUSE The One Drop Meter is not paired with a supported
device.
ACTION See Chapter 5 to pair your One Drop Meter with your