User Manual

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will not sync to the One Drop App. See Chapter 5 to pair and
sync your One Drop Meter with your supported device. The
date and time on the One Drop Meter will be set to the date
and time on your supported device. Future blood glucose test
results will have a time and date and will sync to the One Drop
App.
[5] CAUSE One Drop Meter is paired with more than one
supported device and blood glucose test results are syncing
to another supported device.
ACTION If you sign in to your account on both devices, results
will sync between the devices through the cloud. Alternately,
you can turn off the Bluetooth® wireless technology on one
device. The results will then sync to your other supported
device.
[6] CAUSE Pairing between the One Drop Meter and the
supported device is not functioning properly and needs to be
repaired.
ACTION In the One Drop App, find the page that lists your
One Drop Meter and swipe to forget your One Drop Meter.
Then, go to your supported device’s Bluetooth® wireless
technology settings, find the One Drop Meter, and select
forget the device. Then, follow the steps in this Guide to pair
the One Drop Meter and the supported device again.
[7] CAUSE The App has been forced to close and results are
not transferring.
ACTION Open the App on your supported device. Press the
Meter Button to activate your One Drop Meter. Results should
now transfer. If you force close your App, results will not
transfer.