User Manual

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sample.
[3] CAUSE Defective One Drop Meter.
ACTION Call Customer Service. The phone number is printed
on the back of your One Drop Meter.
Troubleshooting Situation #3 Meter results are not syncing
to the supported device.
[1] CAUSE The One Drop Meter and supported device are not
properly paired or were not initially synced.
ACTION See Chapter 5 to pair your One Drop Meter with your
supported device. If the One Drop Meter is already paired, but
not syncing, follow the instructions in that chapter to force
sync your devices.
[2] CAUSE Bluetooth® wireless technology on the supported
device is turned off.
ACTION Go to the settings menu in your supported device
and ensure that Bluetooth® wireless technology is turned on.
If you continue to experience issues, check your supported
device’s instructions for more information.
[3] CAUSE The One Drop Meter and supported device are not
within 10 feet of each other.
ACTION Bring your One Drop Meter and supported device
next to each other and attempt to force sync the two devices.
[4] CAUSE The blood glucose test results do not have a time
and date, and show “--:--“ and “--/--“ in place of the time and
date.
ACTION Blood glucose test results without a time and date