User Manual

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down, wrong end in, or incompletely inserted into the One
Drop Meter.
ACTION Remove the One Drop Test Strip from the One Drop
Meter’s test strip port. Reinsert the One Drop Test Strip with
the black side up and the end of the One Drop Test Strip with
contact bars inserted up into the One Drop Meter’s test strip
port. Ensure that the One Drop Test Strip is fully inserted.
[3] CAUSE Defective One Drop Meter or defective One Drop
Test Strips.
ACTION Call Customer Service. The phone number is printed
on the back of your One Drop Meter.
[4] CAUSE Blood or foreign objects put into the One Drop
Meter test strip port.
ACTION Call Customer Service. The phone number is printed
on the back of your One Drop Meter.
Troubleshooting Situation #2 After applying the blood
sample, the One Drop Meter doesn’t begin the Calculating
Animation and no test result is displayed.
[1] CAUSE Defective One Drop Test Strip.
ACTION Repeat the test with a new One Drop Test Strip. If this
does not work, call Customer Service. The phone number is
printed on the back of your One Drop Meter.
[2] CAUSE Sample was applied after 90 seconds of inserting a
One Drop Test Strip.
ACTION Repeat the test using a new One Drop Test Strip. Wait
until you see the Apply Sample to Test Strip Animation appear
on the meter display screen before you apply the blood