User Manual
41
LIMITED WARRANTY
Your OMRON
®
 HEAT Pain Pro
TM
 unit, excluding the batteries, is 
warranted to be free from defects in materials and workmanship 
appearing within 1 year from the date of purchase, when used 
in accordance with the instructions provided. The cord with 
pads supplied with the unit are warranted for 30 days. The above 
warranties extend only to the original retail purchaser. We will, at 
our option, replace without charge, any unit covered by the above 
warranty. Replacement is our only responsibility and your only 
remedy under the above warranties.
To obtain warranty service, contact Customer Service by 
calling 1-800-634-4350 for the address of the Inspection 
Center and shipping and handling charges that may apply. 
Enclose the Proof of Purchase. Include a letter, with your name, 
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Pack the product carefully to prevent damage in transit. Because 
of possible loss in transit, we recommend insuring the product 
with return receipt requested.
42
LIMITED WARRANTY
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, 
AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM 
STATE TO STATE (OR BY COUNTRY OR PROVINCE). THE 
FOREGOING IS THE SOLE WARRANTY PROVIDED BY 
OMRON IN CONNECTION WITH THIS PRODUCT, AND 
OMRON HEREBY DISCLAIMS ANY OTHER WARRANTIES, 
EXPRESS OR IMPLIED, INCLUDING IMPLIED 
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR 
A PARTICULAR PURPOSE. IMPLIED WARRANTIES AND 
OTHER TERMS THAT MAY BE IMPOSED BY LAW, IF ANY, 
ARE LIMITED IN DURATION TO THE PERIOD OF THE 
ABOVE EXPRESS WARRANTY. 
SOME STATES (COUNTRIES AND PROVINCES) DO NOT 
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED 
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY 
NOT APPLY TO YOU. OMRON SHALL NOT BE LIABLE FOR 
LOSS OF USE OR ANY OTHER SPECIAL, INCIDENTAL, 
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DAMAGES. SOME STATES (COUNTRIES AND PROVINCES) 
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF 
,1&,'(17$/25&216(48(17,$/'$0$*(6627+(
ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO 
YOU. 
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have other rights that vary by jurisdiction. Because of special local 
requirements, some of the above limitations and exclusions may 
not apply to you.
FOR CUSTOMER SERVICE
Visit our web site at:  OmronHealthcare.com
Call toll free:  1-800-634-4350
43
Product Name OMRON
®
 HEAT Pain Pro
TM
Model #
PM311 
REF
 HV-F311-Z
Power Source
AC adapter 
(INPUT AC120 V, 60 Hz)
1 Lithium-ion battery 
(3.7 V; Approx. 1510 mAh)
Rechargeable Battery Will last for 500 uses when fully 
charged and under the following 
conditions: new battery was 
fully charged, used 1 time/day in 
normal temperatures of 73.4 °F 
(23 °C)
Frequency Approx. 0.7 to 108 Hz
PULSE Duration ȝVHF
Maximum Output Voltage 9GXULQJȍORDG
Power Control 20 intensity levels
Operating Temperature, 
Humidity, Air Pressure 
(When using product)
+50 to +104 °F (+10 to +40 °C), 
30 to 80 % RH, 700 to 1060 hPa
Storage Temperature, 
Humidity, Air Pressure
+32 to +104 °F (0 to +40 °C), 
30 to 80 % RH, 700 to 1060 hPa
Temperature during battery 
charging
+41 to +95 °F (5 to +35 °C)
Transportation Temperature, 
Humidity, Air Pressure
-4 to +140 °F (-20 to +60 °C), 
10 to 95 % RH, 700 to 1060 hPa
Weight Approx. 7 3/4 oz (200 g)
Outer Dimension Approx. 2 4/5" (W) × 6 1/2" (H) × 
1 1/5" (D) (71 × 165 × 30.5 mm)
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Internally powered (operating) / 
Class II (charging) 
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SPECIFICATIONS/SYMBOLS
44
SPECIFICATIONS/SYMBOLS
Notes:
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Gels.
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30*(/  +93$' $&$GDSWHU++3$0
To order : OmronHealthcare.com
Symbols:
 = This shows the Type BF applied part.
 = This shows the Class II equipment.
 = Consult instructions for use.
    This product should not be used by persons with medical 
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other electronic life support systems.
 ,3FODVVL¿FDWLRQLVGHJUHHVRISURWHFWLRQSURYLGHGE\
enclosures in accordance with IEC 60529. This device is 
protected against solid foreign objects of diameter 12 mm 
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water drops which gives trouble to normal operation.










