User manual

DBK Option Cards and Modules 967094 Troubleshooting Tips 5-7
Customer Assistance
To report problems and receive support, refer to the contact information provided on the cover page of the
manual. When you call, please have the following information available:
• Hardware model numbers
• Hardware serial numbers
• Contents of your CONFIG.SYS, AUTOEXEC.BAT, and SYSTEM.INI files
• Software version numbers (including DOS and Windows)
• Type of computer and features
• Results of performance tests
All equipment returned to the factory must be accompanied by an RMA# (Return Merchandise
Authorization number). Use original shipping containers or equivalent to prevent shipping damage.
Include the information above plus:
• The name of a contact person who can discuss the problems encountered
• The contact’s phone number
• The return shipping instructions
• All troubleshooting notes and comments on tests performed and all problem-related conditions
Note: Before calling for assistance, please take a few minutes to review documentation segments that
appear relevant to the problem conditions. Also, if you have not already done so, please look over
the FAQs and the Troubleshooting Checklist that are presented earlier in this chapter.