Product Warranty

replacement rod with the freight pre-paid. In order to qualify for this program you
must be the original owner, provide proof of purchase and or have registered your
product online. This accelerated replacement program is only valid for up to 3-
years from the date of purchase. If you want to take advantage of the Accelerated
Replacement Program, you must cut a 6” section of the rod blank that includes the
model name, 4-digit LOT number, and model number and send it to the Okuma
warranty center. Any rod already replaced under this program is no longer eligible
for the Accelerated Replacement Program.
Note: Canadian, Hawaiian and Alaskan customers must pay an additional $20.00
for shipping and handling.
• High Performance Upgrade Program: No angler wants to worry about or deal
with broken products, however we at Okuma realize that things can and do go
wrong while on the water. We want to try and make your customer service
experience with Okuma as pleasant and painless as possible. Therefore, we have
created a third option for those of you that have registered your “Limited Lifetime
Warranty” rods with Okuma. If your rod breaks for any reason, you have the
ability to get it replaced with that hot new upgraded model that you have been
reading all about. Simply contact our customer service department and provide
them with the model rod that you currently have. Customer service will then give
you the retail price of your rod, and cost difference of your existing rod and the
upgrade model you desire. All you have to do is pay the $50 upgrade fee and pay
the difference between the retail prices on the rods. For example if your current rod
retails for $89.99 and the rod you want is $109.99 you will pay $50 and the
difference in price of $20.00. If you are taking advantage of the High
Performance Upgrade Program then you must cut at least a 6” section of the rod
blank that includes the models name, 4-digit LOT number and model number and
send it to Okuma Customer service prior to the new rod being shipped. This
upgrade program is only valid for up to 3 years from the time of purchase. Note:
Canadian, Hawaiian and Alaskan customers must pay an additional $20.00 for
shipping and handling.
Shipping and Packaging Instructions
When taking advantage of our Limited Lifetime Standard Warranty anglers must
return the entire rod, including broken parts to Okuma’s customer service
department. Please include a note with your name, address, and telephone number
along with the Return Authorization number provided to you from our customer
service representative. The RA number should be clearly printed on the outside of
the box.