Product Warranty

it with a comparable product that we determine is closest to your original model
and of equal value from our existing product line.
One-Year Limited rod warranties are subject to standard warranty policy.
Limited Lifetime rod warranties are offered three flexible options for
replacement or repair of your damaged fishing rod.
• One-Year Limited and Limited Lifetime standard warranty: As mentioned
above, you can send your rod to Okuma under our “One-Year Limited” or
“Limited Lifetime Warranty” program. This process requires a payment of $19.95
to cover return shipping and handling that should be included with your return. If
we determine that the rod damage is covered under warranty we will either repair
or replace the rod and send it back freight prepaid. If it is determined that this rod
damage is from misuse, abuse or something other than a manufacturers defect, then
our customer service will contact you with replacement and repair options. Please
note, damage to the rods, rod guides, or rod blanks from your truck tires, ceiling
fans, etc. will not be covered under warranty. Breakage due to any of the above
reasons or by natural disaster is not the result of a manufacturers defect and will
not be covered under warranty. Note: Canadian, Hawaiian and Alaskan customers
must pay an additional $5.00 for shipping and handling.
Standard Warranty Procedure:
1. Contact Okuma Customer Service at [phone].
2. Customer Service will provide an RA# which must be included with your
return.
3. Include Name, Return Address, Telephone number, Proof of Purchase and
RA# with your return.
4. Ship entire rod and information back to Okuma at address below with a
check for $19.95 for return shipping.
5. Customer Service will contact you after Okuma receives the rod do go over
repair or replacement.
The following options are only available to Limited Lifetime rod warranty
customers:
• Accelerated Replacement Program: If you are unsure that your rod damage is
covered under warranty and you wish to avoid the wait time involved with the
warranty process and examination period, your Limited Lifetime Warranty rod
may be replaced at a flat cost of $50.00 under our Accelerated Replacement
Program (Rods under $60 retail will be replaced for $30). Okuma will ship you the