English User Manual E-1
OKIPAGE is a trademark of OKI America, Inc. ENERGY STAR is a trademark of the United States Environmental Protection Agency. TrueType is a registered trademark of Apple Computer Company. Hewlett-Packard, HP, and LaserJet are registered trademarks of Hewlett-Packard Company. IBM is a registered trademark of International Business Machines Corp. Microsoft and MS-DOS are registered trademarks and Windows is a registered trademark of Microsoft Corporation in the U. S. and other countries.
Contents Overview Guidelines for Transparencies and Labels ............... 20 Using Recycled Print Media ......................................... 20 Features .................................................................... 5 Consumables ...................................................................... 5 Options ................................................................................. 5 Printer Maintenance ............................................ 22 Replacing The Toner Cartridge .....
Service and Support ............................................ 38 OKIDATA ONLINE ............................................................ 38 Your Dealer ....................................................................... 39 The Okidata Customer Support Center .................... 39 Okidata Customer Service Representatives ............ 39 Purchasing Supplies ....................................................... 40 Warranty Service ..............................................................
Features Overview Consumables Toner: 2,000 pages @ 5% print density (Type 5 Toner Cartridge Kit, Part# 52109001) • Fast print speed: 10ppm with a 28 MHz RISC microprocessor • Excellent print quality: 600 dpi class output • Large paper capacity: 250 sheet paper tray and manual sheet/envelope feeder plus options for increasing paper capacity up to 850 sheets • Memory: 4MB installed, expandable to 37MB • Fonts: 35 PCL fonts (Agfa), 10 True Type fonts, USPS Barcode font, OCR-A/B supported • Emulations: Stand
To install the following options, a Memory Expansion Board or RS-232C Serial Interface Board must be installed.
Operating OverviewYour Printer Using the Front Operator Panel This section provides the following information: • • • • • • • Using the front operator panel Setting printer features using the printer menu Using the printer software Using manual feed Printing envelopes Printing transparencies and labels Using recycled print media Power Light On Printer is turned on. Off Printer is turned off.
OKIPAGE 10e Front Operator Panel Reference Ready (Green) Manual Feed (Amber) Error (Red) Meaning on off off Ready off off off Off line blink off off Processing/receiving data slow blink: one blink every 4 seconds blink: one blink per second fast blink: several blinks per second E-8 User Options/Switch Function • Quick press: takes printer off line • Quick press: ready • 2 second press: print demo page and menu page • 5 second press: print cleaning page • Quick press: pause printing (off l
Ready (Green) Manual Feed (Amber) Error (Red) Meaning slow blink off off Printing paused off off blink • Paper out • Paper jam (feed, eject and size error) • Cover open • Printing errors slow blink: one blink every 4 seconds blink: one blink per second fast blink: several blinks per second E-9 User Options/Switch Function • Quick press: resume printing (on line) • 2 second press: print buffer contents • 5 second press: clear buffer and reset printer • Quick press: resume printing • Open cover,
Ready (Green) blink or fast blink Manual Feed (Amber) blink or fast blink Error (Red) Meaning blink or fast blink Hardware error User Options/Switch Function Turn off and then re-power printer. If still not recovered, call service.
Ready (Green) Manual Feed (Amber) Error (Red) Meaning User Options/Switch Function off blink off Ready for manual feed Place sheet in manual feeder Light on for a few seconds, then off, then blinks until ready Light on for a few seconds, then off, then blinks until ready Light on for a few seconds, then off, then blinks until ready Powering-on • 2 second press: set Menu 1 and Menu 2 to factory defaults slow blink: one blink every 4 seconds blink: one blink per second fast blink: several blinks
OKIPAGE 10e Function Reference Ready (Green) User Options/Switch Function off Print demo page and menu page: 2 second press Pause printing (off line): quick blink press slow blink Form feed (print buffer contents): 2 second press slow blink: one blink every 4 seconds Manual Feed (Amber) Error (Red) off off off off off off blink: one blink per second fast blink: several blinks per second E-12
Ready (Green) User Options/Switch Function Resume printing (on line): quick press Set Menu 1 and Menu 2 to factory defaults: 2 second press Manual Feed (Amber) Error (Red) off off blink slow blink off off Light on for a few seconds, then off, then blinks until ready Light on for a few seconds, then off, then blinks until ready Light on for a few seconds, then off, then blinks until ready slow blink: one blink every 4 seconds blink: one blink per second fast blink: several blinks per second E-
Changing the Menu Settings The Menu provides a way to select printer operations and features using the printer’s Printer Menu Settings. Operations and features set in your application software, will override Menu settings. ! Using the Printer Menu Setup The printer menu setup is designed to perform as an interactive software “front panel” for accessing the printer’s menu from your computer.
Click on the appropriate tab to see the menu settings. Resetting the Menu The menu can be reset to the factory (default) settings in the Printer Reset box of the Maintenance 1 Menu (See Maintenance Menu for information on using this feature). ! (1) Set Raster Buffer, Font Protection. (2) Reset menu, drum count, print menu, interface. (3) Set display language, page placement, and print position. We suggest that only experienced users should change these settings.
4 In the Printer Menu Setup, select the Economy tab as shown below. 5 In the Power Save box, select Off. 6 Press Apply to finalize your change. Printing the Menu For a printout of all menu settings including default (factory) and user settings, firmware revisions, and total RAM capacity: 1 Enter the Test Print tab. 2 Click Menu Print. The menu prints. Maintenance Menu The Maintenance Menu includes printer maintenance and operating functions.
Printing a Special Document 3 Adjust the paper guides to the width of the media. If you have plain paper loaded in the paper tray and you want to print one letterhead page or special document, do the following: 1 Set manual feed and paper size in your software. 2 Pull down the manual feed tray. 4 Insert the sheet (letterhead: top edge in first, facing up) until the printer grips it. MEMORANDU M 5 Issue the print command in your software.
Enhancing Print Quality 3 Lift out the support bar. To enhance print quality when printing on different types of media, you can adjust the following settings using the printer Menu: • Media Type - Adjust for paper thickness • Print Mode - Select dots per inch • Darkness Control - Adjust print density • Toner Saving - Select proof copy quality to conserve toner Printing Envelopes 1 Set envelope size and landscape orientation in your software. 2 Pull out the rear exit extender until it locks.
5 Adjust the paper guides to the width of the media. 6 Insert the envelope − flap down and to the left − until the printer grips it. Selecting Envelopes • No windows, metal clasps, or snaps – they can damage the image drum. • Paper no heavier than 28 lb. • Sturdy construction. • Smooth, even surface. • Seams down the sides, not across the middle. • Squared-off flaps that don’t cover the print area. • No self-sealing flaps. • Always use rear output when printing envelopes.
2 Lift out the support bar. Guidelines for Transparencies and Labels • Always use manual feed. • Always use rear output when printing transparencies and adhesive labels. • Should be specifically made for laser printers or photocopiers. • Must be able to withstand heat of 200°C for 0.1 second. • Labels should cover the entire carrier sheet-carrier and adhesive must not be exposed to any part of the printer. • Use rear paper output − to reduce heat exposure and curling.
Recycled paper used by OKI printers must be specifically denoted by the paper manufacturer to be for laser printers, or laser guaranteed or compatible. Using media outside these specifications may cause problems requiring service that will not be covered by OKIDATA warranty or service agreements. The following recycled paper has been tested and approved for use in OKI printers. • Weyerhaeuser, Lynx Opaque, 20% PCW, 20lb., 28 lb. and Laser Copy, 20 lb. • Union Camp Great White (Laser), 25% PCW, 20lb., 24lb.
Printer Maintenance Overview This Section provides the following printer maintenance information: • • • • Replacing the Toner Cartridge Replacing the Image Drum Cleaning the LED Array Printing a Cleaning Page Replacing The Toner Cartridge 1 You will need a new toner cartridge (OKIPAGE 10 and 12 Series Type 5 Toner Kit, Part# 52109001). 2 Open the printer cover. 3 Grasp the lock lever and pull towards the front of the printer to unlock the cartridge.
4 To install a new toner cartridge, follow the instructions included in the toner cartridge kit. 5 Be sure to clean the LED array. Drum and Toner are consumables and as such are subject to a 90-day warranty on workmanship. ! Toner Cartridge Life How long your toner cartridge lasts depends on the print density, the percentage of the page that prints black. • A typical letter has 3% to 5% print density, graphics usually have higher density. • Higher print density means toner is used up faster.
3 Lift out the used image drum cartridge with toner cartridge installed. Dispose of properly with the black plastic bag included with the new image drum kit. 4 Remove the new image drum cartridge from the package. To install the new image drum cartridge, follow the installation instructions included in the replacement kit. 5 Be sure to reset the drum counter. See “Using the Printer Menu Setup” above for details.
The LED array is on the underside of the printer cover. Wipe it gently with the cleaning pad that is included in the toner cartridge kit. You can also use a clean, soft cloth with a small amount of rubbing alcohol on it.
Printing a Cleaning Page The cleaning page process removes residual impurities from printing surfaces. Printing a cleaning page helps reduce print quality problems, such as repeated marks, blotches, and shaded areas. From the status monitor: 1 Click the Printer Menu button on the status monitor Controls tab.
2 Click the Test Print tab. 3 Click the Cleaning… button. Follow the on-screen instructions.
Problem Solving Overview This Section provides the following problem solving information: • • • • Clearing Paper Jams Print Quality Problems Software Problems Hardware Problems Clearing Paper Jams ! E-28 The error light on the printer’s operator panel blinks (one blink per second) whenever there is a paper jam of any kind.
To reduce paper jams: TRAY “n” INPUT JAM • Do not fill tray above Paper Full mark. • Use only recommended paper weight - Tray: 16 to 28 lb. (60 to 105 g/m2) - Manual feed: 16 to 32 lb (60 to 120.5 g/m2) • Do not open the cover, or remove the paper tray during a print job. • Do not switch paper exit paths while printing. • Use paper that is smooth and of high quality.
3 Check the remaining sheets to make sure they’re not wrinkled or stuck together. Replace the tray. 4 Open and close the cover to clear the display message. TRAY “n” FEED JAM or PAPER EXIT JAM (top bin) Displays when paper exits to the top bin 1 Open the cover. Lift out the image drum. Be careful: the fuser unit at the back of the printer is hot! READY ATTENTION DATA LETTER LEGAL A4 OTHER 2 Remove the jammed paper.
3 Replace the image drum. Close the cover. 2 Pull the jammed paper out from the back of the printer. Pulling from the front may damage the printer. 3 Remove the image drum and look to make sure the paper is cleared and no pieces are left. PAPER EXIT JAM (rear tray) Displays if paper exits to rear exit tray 1 Lift the top cover. 4 Replace the image drum and close the cover.
Print Quality Problems Before consulting a service representative regarding a print quality problem, check the table below to see if there is a solution, or something you might have overlooked. Symptom: Blank sheets printed. Problem: Image drum cartridge not properly installed. Solution: Reinstall image drum cartridge. Problem: Empty or missing toner cartridge. Solution: Install new toner cartridge. Symptom: Entire page prints faintly. Problem: Empty toner cartridge. Pages get fainter when toner is low.
Symptom: Fuzzy print Problem: Dirty LED array. Solution: Clean LED array. Symptom: Distorted print Problem: Paper path, lamp assembly, or fusing unit problem. Solution: Generate Cleaning Page. Contact service. Symptom: Faded print after installation. Problem: Toner cartridge is not correctly installed. Solution: Install toner cartridge correctly. Symptom: Smeared or blotched print. Problem: Dirty or defective fuser assembly or other hardware problem. Solution: Generate Cleaning Page. Contact service.
Symptom: Pages curl excessively Problem: Printing on wrong side of paper. High humidity. Solution: Turn paper over in tray. Note arrow on paper package. Install paper print side down in tray. Problem: Moisture in paper. Improper storage. Solution: Avoid storing paper in areas of excessive temperature changes and humidity. Problem: High Humidity. Solution: Recommended operating humidity: 20-80% Software Problems Software controls printing features.
Symptom: Cannot get justified right margin with a proportionally spaced font. Problem: Right justification with proportional fonts is a software feature. Solution: Check your software manual to see if this feature is supported. Symptom: Last page of document not printed. Problem: No form feed provided at end of document. Solution: Press the ON-LINE button to take the printer off-line, then press the FORM FEED button to eject the final page or send the form feed code (decimal character 12).
Symptom: Parts of documents are missing at the edges of the printed sheet. Problem: Software is attempting to print beyond the printer’s maximum image area. Solution: Adjust software page margins to printer’s maximum margins (8" X 10" for standard sheets). Symptom: Print job started with italics, changed to bold, but italics still output. Problem: Font selection is by priority, and italic is “higher” than bold. Solution: Turn italics off before turning bold on.
Symptom: Strange symbols appear during normal printing. Problem: Wrong symbol set. Solution: Make sure the symbol set selected corresponds to symbol set resident, in font card, or in soft font. Hardware Problems Symptom: Graphic image prints partly on one page, partly on the next. Problem: Insufficient printer memory for this image at this resolution. Solution: Change the resolution, reduce the image size, or install more memory in your printer.
Service and Support Overview This information is valid for the United States and Canada only. This section provides the following service and support information: • OKI Online • Your Dealer • The Okidata Customer Support Center • Okidata Customer Service Representatives • Purchasing Supplies • Warranty Service • Okidata Service Centers OKIDATA ONLINE Visit the OKIDATA Web Site at http://www.okidata.
Your Dealer Consult the store where you purchased your printer, or call 1-800-OKIDATA for the location of the nearest authorized Okidata service dealer. Have your ZIP code ready. • Proof of purchase is required for warranty work. Be sure to retain your purchase documents. • Prices and minimum charges may vary. The Okidata Customer Support Center For customer service, call 1-800-OKIDATA. The Okidata Information System Automated Attendant is available 24 hours a day, 7 days a week.
Purchasing Supplies Warranty Service Before you order, know your printer model number (see the front of the printer) and have the correct part number and description of the item. Your printer is warranted for one year from date of purchase except for the printhead (LED imaging array), which is warranted for a period of five years from date of purchase.
OKIDATA SERVICE CENTERS If you need to ship your printer to a service center, replace it in the original packing materials. If the original packaging in not available, contact your dealer or 1-800-OKIDATA for shipping instructions. For out-of-warranty repairs, allow 30 days for round trip shipping and repair. Before shipping your printer, call for a return authorization number (RA). Okidata Service Center Locations: Service & Repair: USA Okidata 2020 Bishops Gate Blvd. Mt.
Chile Teknos Comunicaciones Santa Elena 2222 Santiago, Chile Phone: 56 (2) 555-5530 Fax: 56 (2) 550-2399 Peru Teknos Comunicaciones Los Sauces 325 San Isidro, Lima 27, Peru Phone: 511-222-1818 Fax: 511-221-5404 Colombia Impact Calle 93 Bis No 19-50 Ofic 103-105 Bogota, Colombia Phone: 571-616-1385 Fax: 571-616-1386 Venezuela IBM Av. Ernesto Blohm Edif. IBM, Chuao. Caracas, Venezuela Phone: 582-908-8111 Fax: 582-908-8895 Mexico Oki Data de Mexico, S.A. de C.V. Av. Insurgentes 1700 – 7 Piso Col.
Index Overview A E Adhesive Labels 19 emulations 5 Energy Savings 5 Envelopes 18 C CHANGE DRUM 23 Cleaning Page 26 Cleaning the LED Array 24 Consumables 5 image drum 5 toner 5 Customer Information Center 39 Customer Service Representatives 39 Customer Support Center 39 D F Fonts 5 OCR-A/B 5 True Type 5 Front Operator Panel 7 I Image Drum Cartridge, replacing 23 Interface 5 drivers, printer 5 E-43
L P Labels 19 LED Array, cleaning 24 paper capacity 5 Paper Jam exit jam (rear tray) 31 exit jam (top bin) 30 feed jam 30 Paper Jams clearing 28 input jam 29 print quality 5 Print Quality Problems 32 print speed 5 printer drivers 5 printing cleaning page 26 enhancing quality 18 envelopes 18 labels, adhesive 19 menu 16 special document 17 transparencies 19 Printing Envelopes 18 Purchasing Supplies 40 M Maintenance Menu 16 Memory 5 Menu printing 16 resetting 15 using 14 O OKIDATA Online 38 operator panel
S Service and Support 38 Customer Information Center 39 Customer Service Representatives 39 Dealers 39 OKIDATA Online 38 regional service centers 41 Warranty Service 40 Web Site 38 Status Monitor 22, 23 status monitor 5, 26 Supplies, purchasing 40 T Toner Cartridge, replacing 22 Transparencies 19 U USPS Barcode font 5 W Web Site 38 E-45
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