Owner Manual

38
Troubleshooting Operations
Bluetooth stereo
1. Determine type of issue
a. No connectivity
b. Bad connectivity
c. No sound
d. Bad sound
2. No connectivity
a. If the Bluetooth is not broadcasting a signal
i. Check for a tone when button or switch is pressed.
ii. If no tone check air hose connection to air switch/button. (if equipped)
iii. Check wire connection from switch to sub-woofer/power supply.
iv. Verify Bluetooth loop wire is installed on sub-woofer.
v. Inspect power coming from spa pack. If no/incorrect power replace pack.
vi. Inspect power coming out of power supply. If no/incorrect power replace power supply.
vii. Inspect power coming from the switch into sub-woofer. If no/incorrect power replace
switch.
i. If power is going into sub-woofer but it is failing to operate, replace sub-woofer.
b. If Bluetooth is broadcasting a signal but fails to connect
i. Try moving the Bluetooth device closer to the spa.
ii. Try using a different Bluetooth device.
iii. If within close proximity to the sub-woofer with the side panel removed and using multiple
devices and none will connect to the sub-woofer, replace sub-woofer.
3. Bad connectivity
a. If able to connect to the sub-woofer but connection fails
i. Try connecting and leaving the Bluetooth device in the same location without being moved.
ii. Try moving the Bluetooth device closer to the spa.
iii. Try using a different Bluetooth device.
iv. If connection continues to fail on multiple devices regardless of distance to Bluetooth
subwoofer, replace sub-woofer.
v. If sub-woofer is replaced but issue persists, customer may have interference local to their
location.
4. No sound
a. If able to connect to subwoofer but there is no sound coming from speakers
i. Make sure volume is turned on, on Bluetooth device.
ii. Inspect wire connections to the speakers and subwoofer.
iii. Inspect subwoofer volume control
iv. If subwoofer volume control is turned up and subwoofer puts out volume but speakers do
not, replace speakers.
v. If subwoofer volume control is turned up and subwoofer does not put out any sound, replace
subwoofer.
4. Bad sound
a. If able to connect to sub-woofer and sound is coming from the speakers and sub-woofer but the
sound contains static or other sound quality issues
i. Inspect wire connections to the speakers and sub-woofer.
ii. if connections are secure, replace speakers that present the sound quality issue.