Owner Manual

Problem Probable Causes Possible Solutions
Water is cloudy
• Dirty/Misaligned filter
• Inadequate or improper sanitizing
• Oils, lotions, organic matter, Bio-
Film, scaling
• Old water
• Improper pH, alkalinity, calcium
hardness levels
• Metals present within water
• Recent high bather load
• Clean/Adjust or Replace the filter
• Test/Adjust sanitizer levels
• Flush/Purge spa system
• Drain, clean and refill spa
• Test/Adjust pH, alkalinity, calcium
hardness levels
• Use a Metal Sequestrant
• Shock the spa
Algae
• Leaving spa uncovered
• Sanitizer too low
• pH too high
• Bad filtration
Troubleshooting Water Quality Problems
• Keep Spa covered when not in use
• Test/Adjust sanitizer levels
• Test/Adjust pH levels
• Clean/Adjust or Replace the filter
• Shock the spa
• To prevent algae use an algaecide
Organic buildup or
scum ring around spa
• Dirty/Misaligned filter
• Oils, lotions, organic matter
• Metals present within water
• Improper pH calcium hardness
levels
• Clean/Adjust or Replace the filter
• Flush/Purge spa system
• Use a Metal Sequestrant
• Test/Adjust pH, calcium hardness levels
• Wipe off scum ring using a clean rag. You
may need to drain, clean and refill your spa.
Chlorine odor
• Chlorine level too high
• pH too low
• Test/Adjust sanitizer levels
• Test/Adjust pH
Musty odor
• Algae or bacteria
• Inadequate or improper sanitizing
• Oils, lotions, organic matter,
Bio-Film
• Improper pH levels
• Recent high bather load
• Shock the spa
• Test/Adjust sanitizer levels
• Flush/Purge spa system
• Test/Adjust pH
• Drain, clean and refill spa
Eye irritation
• Improper pH levels
• Inadequate or improper sanitizing
• Adjust pH to balance
• Test/Adjust sanitizer levels
Skin irritation or rash • Inadequate or improper sanitizing
• Sanitizer level too high
• Bacterial contamination
• Test/Adjust sanitizer levels
• Shock spa
• Allow level to drop naturally to below 5
ppm before using spa
• Flush/Purge spa system, replace the filter,
drain, clean and refill spa
Stains • Typical dirt and grime
• Improper pH, alkalinity, calcium
hardness levels
• Calcium build-up
• Rust/Corrosion
• Drain, clean and refill spa
• Test/Adjust pH, alkalinity, calcium
hardness levels
• Use stain and scale inhibitor
• Use a Metal Sequestrant
Scale • Improper pH, alkalinity, calcium
hardness levels
• Metals present within water
• Oils, lotions, Other contaminants
• Test/Adjust pH, alkalinity, calcium
hardness levels
• Use a Metal Sequestrant
• Flush/Purge spa system
• Drain, clean and refill spa
• Use stain and scale inhibitor
Customer Service 1•800•787•6649 29