Spa Owner’s Manual PLEASE READ AND FOLLOW ALL INSTRUCTIONS Customer Service 1-800-787-6649 Unit is IPX5 Compliant
Congratulations on your purchase! Your new spa will bring you years of enjoyment and relaxation. Please take the time to familiarize yourself with the safety precautions, operational procedures, routine water maintenance and cleaning so that your spa will provide a healthy environment for all your bathers.
Contents Important Safety Instructions and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Prepare for Your New Spa Plan the Best Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Identifying the Spa’s Electrical Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Electrical Installation (120 V 60HZ North America). . . . . . .
Important Safety Instructions and Warnings READ AND FOLLOW ALL INSTRUCTIONS To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times. Warning: Children should not use spas or hot tubs without adult supervision. Avertissement: Ne pas laisser les enfants utiliser une cuve de relaxation sans surveillance. ! Warning: Do not use spas or hot tubs unless all suction guards are installed to prevent body and hair entrapment.
Important Safety Instructions and Warnings READ AND FOLLOW ALL INSTRUCTIONS To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times. Warning: Prolonged immersion in a spa or hot tub may be injurious to your health. Avertissement: L’utilisation prolongee d’ une cuve de relaxation peut etre dangereuse pour la sante. ! Warning: Do not permit or use electric appliances (such as a light, telephone, radio or television) within 1.
Prepare for Your New Spa Prepare for Your New Spa Most cities and counties require permits for exterior construction and electrical circuits. In addition, some communities have codes requiring residential barriers such as fencing and/or self-closing gates on property to prevent unsupervised access to the property by children. See codes, page 7. Your local code enforcement officer can provide information on which permits may be required and how to obtain them prior to the delivery of your spa.
Prepare for Your New Spa Identifying the Spa’s Electrical Components Locate Electrical Pack Part Number and Model Number on the metal plate mounted on outside of spa panel. Spa Model No. Usage Description and Settings Suggested GFCI Size* Wire(s) Required Model No. 6-0000, 6-0001 1 pump spa plug and play 120V 15 AMP #14 AWG Outlet Model No.
Prepare for Your New Spa 120 Volt Electrical Installation (Plug & Play models only) (North America 60hZ) Always follow applicable local, state and federal codes and guidelines. • On existing dedicated* electrical service, a 15A breaker will work with no other appliances/accessories on that line. • On new electrical service, usage of a 20A breaker on a dedicated* line is recommended with no other appliances/accessories on that line. • Cord-and-plug connections may not use a cord longer than 15 feet (4.
120V to 240 V Conversion (Plug & Play Models only) (North America 60hZ) Some spa owners choose to have their spa converted from 120V operation to 240V operation for greater energy efficiency. WARNING:The electrical circuit must be installed by a licensed electrical contractor and approved by a local building or electrical inspector. Customer must provide a disconnect in the fixed wiring.
Prepare for Your New Spa Step 4. Turn Dip switch #10 off (down). All other Dip switches should remain the same unless mode change is to be enabled. Mode change VS501Z Mode change VS300FL4 Step 5. (optional) Enable mode change. A plug and play spa comes from the factory locked in standard mode so that the mode cannot be changed. To enable mode change, a dip switch must be turned to the off (down) position.
Prepare for Your New Spa 240 Volt Electrical Installation (North America 60hZ) WARNING: The electrical circuit must be installed by an electrical contractor and approved by a local building or electrical inspector. Customer must provide a disconnect in the fixed wiring. Failure to comply with state and local codes may result in fire or personal injury and will be the sole responsibility of the spa owner.
Prepare for Your New Spa GFCI Wiring Diagram (North America 240V 60hZ) WARNING: The electrical circuit must be installed by an electrical contractor and approved by a local building or electrical inspector. Failure to comply with state and local codes may result in fire or personal injury and will be the sole responsibility of the spa owner. Customer must provide a disconnect in the fixed wiring.
Prepare for Your New Spa GFCI Wiring Diagram (European 230V 50hZ) Systems with PCB Rev B Only For Certified Electrical Personnel reference ONLY! Note: A residual current device with a tripping current rated not more than 30 mA has to be installed in addition to local requirement. Customer must provide a disconnect in the fixed wiring. Protective device for power connection must be on all phase conductors based on local requirements.
Operate Your Spa Filling and Starting 1. Place spa on an approved surface and have it properly wired by a licensed electrician. 2. Before filling spa test spa's electrical. Do not allow electrical to remain on longer than 30 seconds. If PR is displayed, tun off spa and fill. Locate drain hose before filling. 3. Remove exterior spa panel near Service Access side 4. Make sure plumbing unions are secure and did not loosen during shipping.
Operate Your Spa Priming the Pump Sometimes air can become trapped in the pump while filling the spa.You will know this has happened when after you have filled and started the spa, the pump does not function.You will hear the pump operating, but no or little water will be moving. The pump will not work properly while air is trapped in it. Con-tinuing to operate the pump in this way will cause damage. To remove a large air lock within the pump: 1. Turn off power at the breaker. 2.
Operate Your Spa Topside Control Panels System Settings When your spa is first actuated, it will go into Priming mode, indicated by “Pr.” The Priming mode will last for less than 5 minutes (press a Temperature button to skip Priming Mode) and then the spa will begin to take temperature readings, followed by the heater test cycle. After completed, the heater will turn on, heat the spa and maintain the water temperature in the Standard mode. The start-up temperature is set at 100°F/37°C.
Operate Your Spa One-Pump Spas Two-Pump + Blower Spas or Three-pump Spas (4 button topside) Jets Touch the “Jets” button once to turn the main 2-speed pump on or off, and to shift between low and high speeds. If left running, the low speed of the pump will automatically turn off after 2 hours, and the high speed will automatically turn off after 15 minutes. Warm/Cool To display the Set Temperature, press either the “WARM” or “COOL” button once.The LCD will begin to flash the set temperature.
OperateYour Spa Two-Pump Spas and Two-Pump + Blower Spas (7 button oval topside) Two-Pump Spas, Two-Pump + Blower Spas, and Three-Pump + Blower Spas (6-8 button rectangle topside) Jets 1 Touch the “Jets 1” button once to turn pump 1 on or off, and to shift between low and high speeds. If left running, the low speed of the pump will automatically turn off after 2 hours, and the high speed will automatically turn off after 15 minutes.
Operate Your Spa MODE CHANGE To change the mode on the spa, first press MODE to enter mode programming. Press COOL to cycle through to desired mode (LCD flashes until confirmed), then press MODE again to confirm selection. Standard-In-Economy mode Pressing JETS 1 while in Economy mode puts the spa in Standard-In-Economy mode, (“SE”) which operates the same as Standard Mode, then reverts to Economy Mode automatically after 1 hour.
Operate Your Spa Economy is the power saving alternative for regular heating, you will know that you are in economy by the code displayed. If the pump is running the current temperature and code will alternate on the display. - Spa will only heat during filter period - Temperature will remain close to desired, but it will drop between filter periods - If users can get in a routine, filter period should overlap the usage time by a half hour. This will have spa temperature closest to the desired temperature.
Operate Your Spa Air Controls Air controls are the 2” knobs located around the top of your spa. Each one will let you add a mixture of air with the jet pressure. This is accomplished by rotating the air control knob to the left (counterclockwise) to increase the amount of airflow through the jets. To decrease the amount of air-flow through the jets, rotate the handle to the right (clockwise). Diverter Knobs (if equipped) Diverter knobs are 3” knobs located around the top of your spa.
- When the CH is balanced, it normally remains stable, although adding soft water or very hard water will raise or lower the CH level. Balancing the pH - The pH level is the measure of the balance between acidity and alkalinity. - The recommended pH is 7.2 - 7.6. - If the pH is too low, it can cause corrosion of metal fixtures and the heating element. - If the pH is too high, it can cause scaling by allowing metals or minerals to form deposits and stain spa surfaces. 8.
Maintaining Spa Water Quality ! The manufacturer does hereby claim no responsibility or liability for use of and quantities of the chemicals used. Read and follow all label instructions. Do not use third-party salt-based systems in your spa! Damage caused by salt-based sys-tems that have not been factory installed will not be covered under your warranty. Filtration Cleaning your filter regularly is the easiest and most effective single thing you can do to keep your water clear.
Vacation Care You can leave your spa unattended for up to two weeks if you follow these instructions. - ALWAYS lock your cover using the cover locks if you plan to be away from home and the spa is filled with water. - Follow the water quality instructions starting on page 20. - Shock the water (add either chlorine or bromine sanitizer). - When you return, check water chemistry and adjust accordingly.
Cleaning and Care Draining Your Spa Your spa should be drained every 3-4 months, and refilled with fresh tap water. The following is the recommended method for draining your spa. 1. Turn off the power at the breaker. 2. Remove filter. 3. Your drain valve is located inside the spa cabinet on the Service Access Side. 4. Locate hose ending with the 3/4 inch hose shutoff valve. 5. Hook up the female end of a garden hose to the drain fitting. 6.
Cleaning and Care 1. 3. 2. 4. Spa Cover and Pillows Protect spa cover and pillows by applying a spa vinyl cleaner as part of your monthly maintenance plan. It is specifically designed to protect spa covers and pillows from chemical and ultraviolet light damage without leaving an oily residue behind. • Water damage is not covered by spa manufacturer or the sound system manufacturer’s warranties. • The system is water resistant but NOT waterproof. Take every precaution to keep this system dry.
Winterizing and De-Winterizing Your Spa Winterization Procedure FIGURE 1 Important: Damage caused by improper winterization is not covered under the manufacturer’s warranty. 1. Turn off power at the GFCI circuit breaker before draining or servicing your spa. 2. Remove exterior resin panels by inserting a flathead screwdriver at the bottom edge of the panel and prying out (Figure 1) or by prying out decorative plugs and unscrewing screws on UltraTec panels. FIGURE 2 3.
Winterizing and De-Winterizing Your Spa FIGURE 9 Important: Damage caused by improper winterization is not covered under the manufacturer’s warranty. If you have any questions, please call Technical Support at 1-800-787-6649. FIGURE 6 You may also wish to contact a professional to perform these services for you. FIGURE 7 FIGURE 10 FIGURE 11 FIGURE 8 De-Winterization Procedure 1. Fill the spa’s footwell with water. 2. Drain the spa to clear the antifreeze out of the spa. See page 24.
Troubleshooting Water Quality Problems Problem Probable Causes Possible Solutions Water is cloudy • Dirty/Misaligned filter • Inadequate or improper sanitizing • Oils, lotions, organic matter, BioFilm, scaling • Old water • Improper pH, alkalinity, calcium hardness levels • Metals present within water • Recent high bather load • Clean/Adjust or Replace the filter • Test/Adjust sanitizer levels • Flush/Purge spa system • Drain, clean and refill spa • Test/Adjust pH, alkalinity, calcium hardness levels •
Troubleshooting Operations No Power (Breaker Tripping Constantly) 1. Verify wiring of the GFCI breaker. (New Installs Only) a. The neutral wire to the spa must be connected to the GFCI breaker, not a neutral bus bar. b. If neutral wire is not connected directly into the breaker, the breaker will not turn on. 2. Look for leaks. a. Inspect the inside of the cabinet looking for any sign of a leak. b. If water is leaking onto an electric component it may cause the breaker to trip. 3.
Troubleshooting Operations No Power (Breaker Holding - No Display/Response) cont. 3. Test topside control. a. Turn off power at breaker/cord. b. Unplug topside control from circuit board. c. Turn on breaker/cord. d. Wait up to 20 minutes. e. If spa pumps turn on, replace topside control. 4. Replace the spa pack. a. If the spa has the proper voltage, the .3 amp fuse is good, and after 20 minutes the spa fails to turn anything on, replace spa pack. Pump/Blower Not Operating 1.
Troubleshooting Operations Pump/Blower Not Operating cont. 3. Replace the spa pack. a. If the topside button is illuminating, the fuse is good, the spa has the proper voltage, but the pump plug port is providing incorrect or no voltage to the pump, or if the spa pack is providing voltage to both high and low speed at the same time, replace the spa pack. Spa failing to heat 1. Any codes? a.
Troubleshooting Operations Spa overheating 1. Why a spa overheats. a. Spas are designed to get hot and do not contain a cooling system. b. A spa can over heat if the outside temperature is hot, the spa is in direct sunlight, the filtration cycle is set too high, or a possible stuck relay on the circuit board. 2. Outside temperature/direct sunlight. a. If the outside temperature is too high, it will heat the spa in addition to the heater within the spa. b.
Troubleshooting Operations Unresponsive controls 1. 'HWHUPLQH H[WHQW RI LVVXH D First determine if 1 button is failing to operate, all buttons fail to operate, the display is blank, any codes are present, buttons do not operate proper components, or the screen is constantly cycling. 2. FRPSRQHQW EXWWRQ D If one component button is failing to operate, first unplug and plug in topside. E Inspect fuse and component port for power. F If no power and fuse is good, replace topside.
Troubleshooting Operations Stuck valve 1. Do not open valves while spa is on!!! D All valves in spa may be under pressure and should not be opened while spa is operating. To prevent damage to spa and to avoid injury spa must be powered off completely. 2. Glued valve? a. On a new install it is possible that the valve may have been glued and then allowed to sit upside down allowing the glue to flow into the valve causing it to stick fast. b.
Troubleshooting Operations Leaks 1. Visible leak. a. First determine if leak is visible. b. Visible leaks are the easiest to repair as they are usually accessible and properly diagnosed. 2. Non-visible leak. a. Water must first collect in the base of the spa prior to being able to run outside of the spa. b. General area should be able to be determined by where the water is pooling within the cabinet of the spa. c.
Troubleshooting Operations Light issues cont. 3. Section of lights failing to operate. a. If an entire section of lights is failing to operate first inspect that the light strand/s is properly connected to the daisy chain. b. If lights are properly connected but no light is being emitted, replace light strand 4. No lights working on spa. a. If no lights operate on the spa but the topside control led for the light button is illuminating when pressed the topside is functioning properly b.
Troubleshooting Operations Bluetooth stereo 1. Determine type of issue a. No connectivity b. Bad connectivity c. No sound d. Bad sound 2. No connectivity a. If the Bluetooth is not broadcasting a signal i. Check for a tone when button or switch is pressed. ii. If no tone check air hose connection to air switch/button. (if equipped) iii. Check wire connection from switch to sub-woofer/power supply. iv. Verify Bluetooth loop wire is installed on sub-woofer. v. Inspect power coming from spa pack.
Control Pack Codes Code Description Action required ,QGLFDWHV WKH WHPSHUDWXUH RI WKH VSD LV QRW FXUUHQW 7KLV FDQ EH No action required. GLVSOD\HG LPPHGLDWHO\ DIWHU WKH VSD LV SRZHUHG RQ RU LQ EHWZHHQ ILOWHU F\FOHV ZKLOH WKH VSD LV LQ HFRQRP\ RU VOHHS PRGH (UURU FRGH LQGLFDWLQJ D FRPPXQLFDWLRQ LVVXH EHWZHHQ WKH SDFN 8QSOXJ DQG SOXJ EDFN LQ WRSVLGH FRQWURO DQG WRSVLGH 7KLV PD\ DSSHDU IRU D VKRUW SHULRG RI WLPH DQG JR if issue persists contact customer service. DZD\ LI VR QR DFWLRQ UHTXLUHG Error c
Control Pack Codes Code Description Error code indicating one of the temperature sensors has detected a temperature of 118 degrees Fahrenheit. After temperature lowers spa will reset. Error code indicating there is a substantial difference between the temperature sensors. This could indicate an inadequate amount of water, a flow issue, or air bubbles within the heater tube. Error code indicating that a pump appears to have been stuck on the last time the spa was under power.
Control Pack Codes Code Description Action required Error code indicating the temperature sensors are out of Refer to the spa failing to heat section balance. If code is flashing intermittently with the temperature of the troubleshooting guide. of the spa it may be a temporary issue. If the code is displayed solid and by itself, the spa is shut down. Test/adjust sanitizer levels Error code indicating the sanitizer of the spa is too high. Error code indicating the sanitizer of the spa is too low.
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Register Your Product Product Registration Register your spa online! Go to strongspas.com and click on Register. It is important that you register your product as soon as possible. IMPORTANT: Warranty is void if the spa is moved to any location that is not the original ‘Ship To’ address. Locating the product serial number The serial number of your spa is located on a metal plate attached to exterior of the spa. You will need this number to properly register your spa and activate coverage.
For customer service, please call 1-800-787-6649 READ AND FOLLOW ALL INSTRUCTIONS To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times.
