Essential Hot Tubs Acrylic Spa Owner’s Manual Customer Service 1•800•787•6649 READ AND FOLLOW ALL INSTRUCTIONS Unit is IPX5 Compliant
Congratulations on your purchase! Your new spa will bring you years of enjoyment and relaxation. Please take the time to familiarize yourself with the safety precautions, operational procedures, routine water maintenance and cleaning so that your spa will provide a healthy environment for all your bathers.
Contents Important Safety Instructions and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Prepare for Your New Spa Plan the Best Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Prepare a Good Foundation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Important Safety Instructions and Warnings READ AND FOLLOW ALL INSTRUCTIONS ! To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times. Warning: Children should not use spas or hot tubs without adult supervision. Avertissement: Ne pas laisser les enfants utiliser une cuve de relaxation sans surveillance. ! Warning: Do not use spas or hot tubs unless all suction guards are installed to prevent body and hair entrapment.
Important Safety Instructions and Warnings READ AND FOLLOW ALL INSTRUCTIONS ! To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times. Warning: Prolonged immersion in a spa or hot tub may be injurious to your health. Avertissement: L’utilisation prolongee d’ une cuve de relaxation peut etre dangereuse pour la sante. ! Warning: Do not permit or use electric appliances (such as a light, telephone, radio or television) within 1.
Prepare for Your New Spa Prepare for Your New Spa Most cities and counties require permits for exterior construction and electrical circuits. In addition, some communities have codes requiring residential barriers such as fencing and/or self-closing gates on property to prevent unsupervised access to the property by children. See codes, page 7. Your local code enforcement officer can provide information on which permits may be required and how to obtain them prior to the delivery of your spa.
Prepare for Your New Spa Identifying the Spa’s Electrical Components Locate Electrical Pack Part Number and Model Number on the metal plate mounted on outside of spa panel. Balboa Pack Model No. 6-1000, 6-1001, 6-1002, 6-1010, 6-1011, 6-1012, 6-1100, 6-1101, 6-1102, 6-1110, 6-1111, 6-1112 Model No. 6-2001, 6-2002, 6-2011, 6-2012, 6-2101, 6-2102, 6-2111, 6-2112, Model No.
Prepare for Your New Spa 240 Volt Electrical Installation ! (North America 60hZ) WARNING: The electrical circuit must be installed by an electrical contractor and approved by a local building or electrical inspector. Customer must provide a disconnect in the fixed wiring. Failure to comply with state and local codes may result in fire or personal injury and will be the sole responsibility of the spa owner.
GFCI Wiring Diagram Prepare for Your New Spa ! (North America 240V 60hZ) WARNING: The electrical circuit must be installed by an electrical contractor and approved by a local building or electrical inspector. Failure to comply with state and local codes may result in fire or personal injury and will be the sole responsibility of the spa owner. Customer must provide a disconnect in the fixed wiring.
Prepare for Your New Spa GFCI Wiring Diagram (European 230V 50hZ) Systems with PCB Rev B Only For Certified Electrical Personnel reference ONLY! Note: A residual current device with a tripping current rated not more than 30 mA has to be installed in addition to local requirement. Customer must provide a disconnect in the fixed wiring. Protective device for power connection must be on all phase conductors based on local requirements.
Prepare for Your New Spa For Certified Electrical Personnel reference ONLY! 230 Volt - Single service 1x16 - 20 AMP Breaker 230 Volt - Double service 1x32 - 40 AMP Breaker Electrical Connections Two Wire & Earth L1 L2 These wires go to the PC Board Control Circuit.
Operate Your Spa Filling and Starting 1. Place spa on an approved surface and have it properly wired by a licensed electrician. 2. Remove exterior spa panel near Service Access Side label by inserting a flathead screwdriver at bottom edge of resin panel and prying out or by prying out decorative plugs on UltraTec panels and unscrewing screws or unscrewing decorative metal threaded fasteners on panels. 5. Remove the filter(s) (and weir and basket, if equipped) from filter chamber.
Priming the Pump Sometimes air can become trapped in the pump while filling the spa.You will know this has happened when after you have filled and started the spa, the pump does not function.You will hear the pump operating, but no water will be moving. The pump will not work properly while air is trapped in it. Continuing to operate the pump in this way will cause damage. Operate Your Spa To remove a large air lock within the pump: 1. Turn off power at the breaker. 2.
Operate Your Spa Topside Control Panels System Settings When your spa is first actuated, it will go into Priming mode, indicated by “Pr.” The Priming mode will last for less than 5 minutes (press a Temperature button to skip Priming Mode) and then the spa will begin to take temperature readings, followed by the heater test cycle. After completed, the heater will turn on, heat the spa and maintain the water temperature in the Standard mode. The start-up temperature is set at 100°F/37°C.
One-Pump Spas Jets Touch the “Jets” button once to turn the main 2-speed pump on or off, and to shift between low and high speeds. If left running, the low speed of the pump will automatically turn off after 2 hours, and the high speed will automatically turn off after 15 minutes. Lights Press the Light button on the topside control panel to turn the spa light on. If your spa has perimeter LED lights, they will also light up at the same time as the spa light. LEDs operate in four modes.
Operate Your Spa Two-Pump Spas and Two-Pump + Blower Spas Jets 1 Touch the “Jets 1” button once to turn pump 1 on or off, and to shift between low and high speeds. If left running, the low speed of the pump will automatically turn off after 2 hours, and the high speed will automatically turn off after 15 minutes. Jets 2 Touch the “Jets 2” button once to turn pump 2 on or off and to shift between low and high speeds. If left running, pump 2 will automatically turn off after 15 minutes.
Operate Your Spa 2. Color Locked: This cycle offers a hard color change without fading. 3. Quick Color Change: Each time you press the button, you advance to the next color. 4. Flashing white: The LED lights will flash white. Standby Mode (“Drain Mode”). In this case, press any other button to exit. System will revert to previous mode after 1 hour. Press the “Cool” or “Warm” button once to display the set temperature.
Operate Your Spa more than F4, anything longer will just waste electricity and in warm climates the spa may overheat. 3. Heating Modes – Standard, Economy, and Sleep a. 4 Button Controllers Only - These options are not always unlocked from the factory, and may require a settings change. Attempt to change the mode several times prior and if no results a dip switch will need changed. b. Standard – St, Std i.
Personal Settings Jets Most jets in your spa are adjustable. Rotating the face of an adjustable jet to the left (counter-clockwise) will increase the amount of water flow through the jet. Rotating the face of an adjustable jet to the right (clockwise) will decrease the amount of water flow through the jet. Neck jets can be turned on and off using the nearby water on/off knob. Blower jets are not adjustable, but can be turned on and off using the Aux or Option button on your Control Panel.
Maintaining Spa Water Quality Testing and Adjusting Water As the owner of a spa, it is important that you maintain your spa water and keep your spa equipment in excellent condition. To do so, you must first balance your spa water. Chemical Balance You will need to test and adjust the chemical balance of your spa water. Although this is not difficult, it needs to be done regularly. There are 2 types of testing methods: • The reagent test kit is a method which provides a high level of accuracy.
Maintaining Spa Water Quality oxidizers. Ozone works with chlorine or bromine systems in your spa to destroy bacteria and viruses and will do so more effectively. Ozone only leaves simple oxygen in the water as a by-product. If your spa is equipped with an ozone generator it will automatically produce ozone, but it cannot be used as the sole means of maintaining safe spa water. You must select and use a spa chemical sanitizer in addition to your ozone generator.
Maintaining Spa Water Quality vent water from flowing through the filter resulting in the most common spa problem – no heat, caused by a dirty filter. We recommend you clean your filter once a month and replace it once every 6 months or as necessary. 1. Remove the filter by turning it counterclockwise, unscrewing the bottom threads, then pulling it up and out. 2. Place the dirty filter into a bucket of water deep enough to cover the filter. Add 8 oz of liquid filter cleaner to the bucket of water. 3.
Maintenance Schedule Maintenance Schedule Each time you refill the spa • Follow the Filling and Starting procedure, sections 7-10 on page 12. Prior to each use • Test the spa water using either test strips or a reagent test kit. Adjust chemical levels as necessary. Once a week • Test the spa water using either test strips or a reagent test kit. Adjust chemical levels as necessary. Once a month • Deep clean your spa’s filter. • Apply spa vinyl cleaner/protectant to vinyl spa soft cover and pillows.
Cleaning and Care Draining Your Spa Your spa should be drained every 3-4 months, and refilled with fresh tap water. The following is the recommended method for draining your spa. 1. Turn off the power at the breaker. 2. Remove filter. 3. Your drain valve is located inside the spa cabinet on the Service Access Side. 4. Locate hose ending with the 3/4 inch hose shutoff valve. 5. Hook up the female end of a garden hose to the drain fitting. 6.
Cleaning and Care 1. 3. Spa Cover and Pillows 2. 4. Protect spa cover and pillows by applying a spa vinyl cleaner as part of your monthly maintenance plan. It is specifically designed to protect spa covers and pillows from chemical and ultraviolet light damage without leaving an oily residue behind. • Water damage is not covered by spa manufacturer or the sound system manufacturer’s warranties. • The system is water resistant but NOT waterproof. Take every precaution to keep this system dry.
Winterizing and De-Winterizing Your Spa Winterization Procedure FIGURE 1 Important: Damage caused by improper winterization is not covered under the manufacturer’s warranty. 1. Turn off power at the GFCI circuit breaker before draining or servicing your spa. 2. Remove exterior resin panels by inserting a flathead screwdriver at the bottom edge of the panel and prying out (Figure 1) or by prying out decorative plugs and unscrewing screws on UltraTec panels. FIGURE 2 3.
Winterizing and De-Winterizing Your Spa FIGURE 9 Important: Damage caused by improper winterization is not covered under the manufacturer’s warranty. If you have any questions, please call Technical Support at 1-800-787-6649. FIGURE 6 You may also wish to contact a professional to perform these services for you. FIGURE 7 FIGURE 10 FIGURE 11 FIGURE 8 De-Winterization Procedure 1. Fill the spa’s footwell with water. 2. Drain the spa to clear the antifreeze out of the spa. See page 24.
Troubleshooting Water Quality Problems Problem Probable Causes • Dirty filter • Inadequate or improper sanitizing • Oils, lotions, organic matter • Old water • Clean the filter • Run jet pumps and clean filter • Add sanitizer • Shock spa with sanitizer • Adjust pH or alkalinity to balance • Drain and refill spa Algae • pH too high • Shock spa with Sanitizer.
Troubleshooting Operations Symptom Possible Cause(s) Possible Solution(s) System does not work Power is turned off Reset spa POWER Control pad and spa equipment do not operate The spa does not turn off No electrical power to spa The 30A fuse has blown Spa is trying to heat up Spa is in filter cycle Control panel displays a message GFCI breaker trips repeatedly HEAT Spa does not heat Spa is in Standard mode An error may have occurred Improper wiring to spa or GFCI breaker is defective Check
Troubleshooting Operations Symptom Possible Cause(s) Water is not clean For all water clarity problems, see page 28. WATER High water consumption Very high evaporation due to air valves being open Shut off air valves and refill as necessary Blocked wall suctions or skimmer Clean wall suction/skimmer.
Troubleshooting Operations Symptom Possible Cause(s) Possible Solution(s) Pump runs constantly – will not shut off Problem with circuit board Contact customer service Water level is too low Add water to normal level Damaged or worn-out motor block Contact customer service PUMP(S) Noisy pump Blocked wall suctions or skimmer Clogged floor suction or skimmer Leakage of air into suction line Debris is inside pump Gate valves are closed Damaged or worn motor bearings Pump turns off during operation
Control Pack Codes 32
Control Pack Codes Customer Service 1•800•787•6649 33
Control Pack Codes 34
Register Your Product Product Registration Register your spa online! Go to strongspas.com and click on Register. It is important that you register your product as soon as possible. IMPORTANT: Warranty is void if the spa is moved to any location that is not the original ‘Ship To’ address. Locating the product serial number The serial number of your spa is located on a metal plate attached to exterior of the spa. You will need this number to properly register your spa and activate coverage.
For customer service, please call 1-800-787-6649 READ AND FOLLOW ALL INSTRUCTIONS To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times. SAVE THESE INSTRUCTIONS 12.7.
