Warranty

CATALOG-DNPL
OFM hereby warrants that the products
distributed by it shall be free of all defects in
original material and workmanship for the life of
the product provided the product has only been
used under Normal Commercial Use. OFM will
repair or replace, at our option any product or component that is defective
in material or workmanship. This warranty only applies to products
purchased directly from an authorized OFM dealer, and is valid for the
original purchaser only.
Exclusions to the Warranty are as follows:
• Normal wear and tear, which are to be expected over the course of
ownership
• Damage resulting from shipment, which will be handled under separate
terms
• Damage resulting from storage, alteration, unauthorized repair,
infestation, misuse, abuse, accident, acts of God, natural causes,
and/or exceeding listed capacities
• Products used for rental purposes
• Failure to provide reasonable and necessary maintenance* (according
to product instructions)
• Transportation and labor costs associated with warranty replacements
Seating:
All seating is covered under warranty for the life of the product under
normal use. Limitations involving materials and components are:
• 2 years all fabric and upholstery materials
• 7 years gas lifts
• COM fabric is not covered under this warranty
OFM does not warrant the color-fastness or matching of colors, grains,
textures of covering materials.
Normal Commercial Use for Seating is dened as 8 hours a day, 5 days
a week with a weight capacity not to exceed 250 lbs. The models listed
below are rated for a 400 lb. & 500 lb. weight capacity:
400 lbs. 500 lbs.
• Model ORO200 • Model 800-L • Retro Bench • Model 2202
• Model 407’s • Model 812-LX • Model 300-XL • Model 4001C
• Model 409’s • Model 841 • Model 810-LX • Model 4003C
• Model 700 • Model ESS-200 • Model 811-LX • Model 4004C
• Model 710 • Model ESS-201 • Model 821 • Model 5000L
• Model 711 • Model ESS-202 • Model 822 • Model 5000LE
• Model 831 • Model 5000R
• Model 832 • Model 5000RE
• Model 2201
OFM offers many models covered under warranty for a 24-Hours a day, 7
days a week usage. All standard seating limitations listed above still apply
to this category of seating except the Normal Commercial Use limitation.
The models listed below are rated for a 250 lb. & 400 lb. weight capacity
with 24-Hours a day use:
250 lbs. 400 lbs.
• Model 241 (All) • Model 247
• Model 242 • Model 247-VAM
Tables and Desks:
All tables and desks are covered under OFM’s Limited Lifetime Warranty.
Limitations involving materials and components are as follows:
• 10 years frames • 5 years tops
Pedestals:
All pedestals are covered under OFM’s Limited Lifetime Warranty.
Limitations involving materials and components are as follows:
• 10 years full suspension glides
RiZe Panel System:
All panels and corner posts are covered under OFM’s Limited Lifetime
Warranty. Limitations involving materials and components are as follows:
• 10 years frames and frame welds
• 5 years vinyl and fabric panels under normal use
X5 and X5 Lite Shelving System:
Normal usage for all X5 and X5 Lite Shelving Systems is dened as not
over-exceeding the weight capacity per shelf (X5: 800 lbs. per shelf, X5
Lite: 300 lbs. per shelf, evenly distributed) along with using the system on
no or low pile carpet to prevent any unbalanced track issues.
All X5 and X5 Lite components are covered under OFM’s Limited Lifetime
Warranty under normal use as defined above.
*Maintenance: check for loose screws every 6 months and tighten.
Essentials by OFM Product Line:
All product with the model numbers beginning with the characters ESS are
subject to the additional limitations as follows:
• 2 years on all fabric and material
• 1 year on electrical systems used in “massage” chairs
• 2 years on any moving parts which would include but is not limited to
chair mechanisms, casters, and gas lifts.
• 5 years on tables and desk frames
• 2 years on table and desk tops
NOTICE TO PURCHASER FOR HOME OR PERSONAL USE
Federal law does not permit the exclusion of certain implied warranties for
consumer products. Therefore, if you are purchasing this product for home
or personal use, the exclusion of implied warranties noted does not apply
to you. Some states do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitations or exclusions may not
apply to you. This warranty gives you specic legal rights, and you may
also have other rights which vary from state to state.
This warranty applies only to products sold within the United States of
America and the Commonwealth of Canada.
TERMS AND CONDITIONS
Ordering Information:
All orders MUST be in writing. Please fax orders to 919-362-4765, email
to [e-mail] or contact us to set up EDI transmission. Purchase
orders must include model numbers, color, quantity, accessories and any
special instructions. Purchaser assumes responsibility to supply correct
information when placing order. Prices and specications subject to
change. Refer to www.ofminc.com for the most up-to-date information.
Shipping & Handling:
All terms are FOB from point of origin. OFM will initiate all prepaid freight
claims. Any visual shortages or damages MUST be noted in writing at TIME
OF DELIVERY on bill of lading. LTL carriers will not accept verbal information
that differs from signed bill of lading. Damages must be reported and led
by OFM within 5 days after the receipt of goods and shortages must be
noted immediately upon receipt. If reported after the fth day it will be up
to the sole discretion of OFM to repair or replace product at no charge. We
cannot accept damage reports after this time. All orders shipped to APO/
FPO locations will incur an additional $15 per carton handling charge.
Customer Pick Up:
All orders need to be inspected and signed for at the time of pick up.
No claims regarding damages or shortages will be accepted.
P
ayment Terms:
OFM relies on D&B for credit worthiness of new and established accounts
for open credit terms. Terms are net 30 from date of invoice. If open
account is not established, credit card or check will be accepted in advance.
Returns Policy:
Returns are accepted at our North Carolina warehouse ONLY. All returns
must be shipped prepaid and be made within 30 days of purchase. Collect
shipments will be refused and returned. To return a product, a Return
Authorization form can be download from our company website, www.
ofminc.com/forms.asp or you can call 800-520-7471 and request a Return
Authorization Form from your customer service representative. The Return
Authorization form can be sent to your customer service representative
or you can email the form to [e-mail]. You will also be issued
a Return Authorization number. This number will ALWAYS have the prex
”RA”. Merchandise returned without the RA number will be refused by OFM.
Return Authorization numbers are only valid for 30 days. OFM reserves
the right to inspect all returns and determine applicable restocking and/or
reboxing fees. A missing item or damaged product fee may be assessed if a
returned product is missing the original box, packaging materials, contents,
accessories, assembly instructions or is not in “like new” condition.
A minimum fee of 25% will apply for restocking only. All warranty
parts are available for replacement at NO charge and are shipped via ground
service. If upgraded service is required, the customer will be billed the
difference in freight. Our freight carriers, including UPS, reserve the right
to institute fuel surcharges on some or all shipments, without prior notice.
To the extent allowed by law, OFM makes no other warranty, either
expressed or implied, including any warranty of merchantability
or tness for a particular purpose. OFM will not be liable for any
consequential or incidental damages.
161 Tradition Trail, Holly Springs, NC 27540
Tel:
(
800
)
520-7471 • Tel:
(
919
)
303-6389
Fax:
(
919
)
362-4765 • Web: www.ofminc.com