Warranty Guide

11-20-15
161 Tradition Trail, Holly Springs, NC 27540
Tel: [phone] • Tel: [phone]
Fax: [phone] • www.ofminc.com
RiZe Panel System:
All panels and corner posts are covered under OFM’s Limited Lifetime
Warranty. Limitations involving materials and components are as
follows:
• 10 years frames and frame welds
• 5 years vinyl and fabric panels under normal use
X5 and X5 Lite Shelving System:
Normal usage for all X5 and X5 Lite Shelving Systems is defined
as not over-exceeding the weight capacity per shelf (X5: 800 lbs.
per shelf, X5 Lite: 300 lbs. per shelf, evenly distributed) along with
using the system on no or low pile carpet to prevent any unbalanced
track issues.
All X5 and X5 Lite components are covered under OFM’s Limited
Lifetime Warranty under normal use as defined above.
*Maintenance: check for loose screws every 6 months and tighten.
TERMS AND CONDITIONS
Ordering Information:
All orders MUST be in writing. Please fax orders to 919-362-4765,
email to [e-mail] or contact us to set up EDI transmission.
Purchase orders must include model numbers, color, quantity,
accessories and any special instructions. Purchaser assumes respon-
sibility to supply correct information when placing order. Prices and
specifications subject to change. Refer to www.ofminc.com for the
most up-to-date information.
Shipping & Handling:
All terms are FOB from point of origin. OFM will initiate all prepaid
freight claims. Any visual shortages or damages MUST be noted in
writing at TIME OF DELIVERY on bill of lading. LTL carriers will not
accept verbal information that differs from signed bill of lading.
Damages must be reported and led by OFM within 5 days after the
receipt of goods and shortages must be noted immediately upon
receipt. If reported after the fth day it will be up to the sole discretion
of OFM to repair or replace product at no charge. We cannot accept
damage reports after this time. All orders shipped to APO/FPO
locations will incur an additional $15 per carton handling charge.
Customer Pick Up:
All orders need to be inspected and signed for at the time of pick up.
No claims regarding damages or shortages will be accepted.
Payment Terms:
OFM relies on D&B for credit worthiness of new and established
accounts for open credit terms. Terms are net 30 from date of
invoice. If open account is not established, credit card or check
will be accepted in advance.
Returns Policy:
Returns are accepted at our North Carolina warehouse ONLY. All
returns must be shipped prepaid and be made within 30 days of
purchase. Collect shipments will be refused and returned. To return
a product, a Return Authorization form can be download from our
company website, www.ofminc.com/forms.asp or you can call
800-520-7471 and request a Return Authorization Form from your
customer service representative. The Return Authorization form can
be sent to your customer service representative or you can email
the form to [e-mail]. You will also be issued a Return
Authorization number. This number will ALWAYS have the prex ”RA”.
Merchandise returned without the RA number will be refused by OFM.
Return Authorization numbers are only valid for 30 days. OFM reserves
the right to inspect all returns and determine applicable restocking
and/or reboxing fees. A missing item or damaged product fee may be
assessed if a returned product is missing the original box, packaging
materials, contents, accessories, assembly instructions or is not in
”like new” condition. A minimum fee of 25% will apply for re-stocking
only. All warranty parts are available for replacement at NO charge and
are shipped via ground service. If upgraded service is required, the
customer will be billed the difference in freight. Our freight carriers,
including UPS, reserve the right to institute fuel surcharges on some
or all shipments, without prior notice.
To the extent allowed by law, OFM makes no other warranty,
either expressed or implied. OFM will not be liable for any
consequential or incidental damages.
OFM hereby warrants that the products distributed by it shall be
free of all defects in original material and workmanship for the life
of the product under normal use. OFM will repair or replace, at our
option any product or component that is defective in material or
workmanship. This warranty only applies to products purchased
directly from an authorized OFM dealer, and is valid for the original
purchaser only.
Exclusions to the Warranty are as follows:
• Normal wear and tear, which are to be expected over the
course of ownership
• Damage resulting from shipment, which will be handled
under separate terms
• Damage resulting from storage, alteration, unauthorized
repair, infestation, misuse, abuse, accident, acts of God,
natural causes, and/or exceeding listed capacities
• Products used for rental purposes
• Failure to provide reasonable and necessary maintenance*
(according to product instructions)
• Transportation and labor costs associated with warranty
replacements
Seating:
All seating is covered under warranty for the life of the product under
normal use. Limitations involving materials and components are:
• 2 years all fabric and upholstery materials
• 7 years gas lifts
• COM fabric is not covered under this warranty
Normal Commercial Usage for Seating is dened as 8 hours a day,
5 days a week with a weight capacity not to exceed 250 lbs.
The models listed below are rated for a 400 lb. & 500 lb. weight
capacity and are warranted under the standard Normal Commercial
Usage for Seating:
400 lbs. 500 lbs.
• Model ORO200 • Model 711 • Retro Bench • Model 832
• Model 407’s • Model 800-L • Model 300-XL • Model 2201
• Model 409’s • Model 812-LX • Model 810-LX • Model 2202
• Model 700 • Model 841 • Model 811-LX • Model 5000L
• Model 710 • Model 821 • Model 5000LE
• Model 822 • Model 5000R
• Model 831 • Model 5000RE
OFM offers many models covered under warranty for a 24-Hours
a day, 7 days a week usage. All standard seating limitations listed
above still apply to this category of seating.
The models listed below are rated for a 250 lb. & 400 lb. weight
capacity with 24-Hours a day use:
250 lbs. 400 lbs.
• Model 241 (All) • Model 247
• Model 242 • Model 247-VAM
Tables and Desks:
All tables and desks are covered under OFM’s Limited Lifetime
Warranty. Limitations involving materials and components are
as follows:
• 10 years frames • 5 years tops
Pedestals:
All pedestals are covered under OFM’s Limited Lifetime Warranty.
Limitations involving materials and components are as follows:
• 10 years full suspension glides