Operation Manual

44
IMPORTANT: ‘
Unfortunately the guarantee is not valid unless a proof of
purchase is presented!
AXDIA will only accept parcels that have an RMA number.
Please observe the following when sending the product:
1. The shipment should be sent in with sufficient postage and
insurance, and suitable for transport. The original
accessories, such as USB cable and mains adaptor for
example, must be enclosed with the product unless
otherwise specified by the AXDIA Service Centre.
2. Mark the RMA number on the outside of the package in
such a way that it is visible and clearly legible.
3. You must enclose a copy of the sales slip as proof of
purchase.
4. Once AXDIA has received the product, it will meet its
warranty obligations in accordance with the warranty conditions
and will return the product to the sender with carriage and
insurance paid.
Service outside of warranty
AXDIA can refuse any service claim made that is not covered by
the warranty. If AXDIA agrees to provide a service outside the
warranty, the customer will be invoiced for all repair and transport
costs.
AXDIA will not accept any packages that have not first been
approved by AXDIA by means of an RMA (Return Material
Authorization).