Specifications
21
EN
14 Trouble-shooting
Carry out the problem-solving measures described in the following section before
contacting Customer Support.
Turn off the DVD player immediately as soon as you suspect a malfunction. Unplug
the power plug and check whether the DVD player is unusually warm or whether
smoke is rising from it.
Problem Possible cause Remedy
The DVD player
does not work
Disc cover not closed
Close disc cover
No disc inserted
Insert disc
Disc inserted the wrong way
Insert disc with label facing up
Disc dirty or deformed
Clean disc, or insert other disc
Regional code of the player does not
match the regional code of the DVD
Purchase DVD with corresponding regional
code
Moisture on lens
Remove disc and turn off DVD player for at
least two hours
No audio
Device not properly connected
Check connexions and connect device in
the correct way
Headphones connected
(loudspeaker off)
Pull out the headphones
DVD sound settings incorrect
Check sound settings and set sound
correctly
Disc dirty or deformed
Clean disc, or insert other disc
No video
TV screen is off or in the incorrect
video mode
Turn on LCD screen and/or set correct
video mode
Device not properly connected Check connexions and connect device in
the correct way
Poor video and/or
audio quality
Disc dirty or deformed Clean disc, or insert other disc
Repeated
playback of a
section
Loop mode is switched on
Exit the loop mode
Disc dirty or deformed
Clean disc, or insert other disc
Remote control
does not work
Obstacle between remote control
and DVD player
Remove obstacle
Remote control not pointed at DVD
player
Point remote control directly at DVD player
Remote control battery inserted the
wrong way
Check the battery's polarity and, if
necessary, insert battery correctly
Battery too low or completely
discharged
Insert new battery
Other possible causes for problems:
Static discharges or other external interferences can cause the DVD player to
malfunction. When this happens, disconnect the power plug from the mains socket
and plug it back in.
If the problem persists, disconnect the device from the mains again and contact
Customer Service or a repair shop.