Use and Care Manual

Troubleshooting for Electric Power Nozzle –

Problem – electric power nozzle does not power up (motor does not turn on in power nozzle). Solution –

Please follow all the steps below and try again:

a. Unplug cord from power nozzle on hose, count 20 seconds and plug back in.

b. Make sure the brush roll can roll freely and nothing is obstructing it.

c. Make sure hose is firmly “snapped” into canister.

d. Make sure main electrical wand is firmly “snapped” all the way to the hose.

e. Make sure main electrical wand is firmly “snapped” all the way into the power nozzle.

f. For models with reset button, firmly press reset button on electrical power nozzle.

g. On the hose is an on/off switch. Make sure that it is turned to on.

h. On the Power Nozzle there is an on/off button; make sure that is turned on as well.

If you plug the power nozzle directly into the hose and it turns on (but won’t turn on with main wand

attached,) then you know the main wand is defective or a connection needs adjusting (see last problem

below).

Problem – electric power nozzle turns on, but brush roll does not spin.

Solution – Most likely a large object may have been vacuumed up, jammed the brush roll and broke the

belt. Remove bottom plate of the power nozzle, check or replace belt, remove obstruction and try again.

Problem – electric power nozzle cuts in and out as you vacuum back and forth.

Solution – There are several connections to get power to the power nozzle, they are: 1) the hose and

canister, 2) the hose and main wand and 3) the main wand and power head. Make sure each of these is

firmly connected. If you have traced the ‘cutting out’ problem to one of these areas and they are firmly

connected, then when the vacuum is unplugged from the wall, you may take a pair of needle-nose pliers

and slightly bend the male terminal out, so it has a better connection.