Use and Care Manual

16
Troubleshooting
WARNING: Never use a defective appliance. Always switch off the appliance and disconnect it from the
outlet or remove the battery before you start to troubleshoot.
Fault
Possible Cause(s)
Solution
The vacuum will not turn on.
The plug is not connected to the
electrical wall outlet or the
appliance is not switched to the
“on” position.
Insert the plug into an electrical
wall outlet and flip the “on/off”
switch to the “on” position. See
section “Vacuum Cleaning.”
Electrical wall socket does not
carry current.
Test the vacuum cleaner on
another outlet that you are sure
is carrying current.
The power cord is damaged.
Replace with a new cord by an
authorized service center or
professional technician.
Suction power is low.
The water basin is full or clogged.
Empty/clean the water basin.
The power nozzle, attachment
wand or suction hose is clogged.
Remove the debris that is
causing the clog. If necessary,
use a long wooden stick (e.g. a
broomstick) or coat hanger to do
this.
The water basin container is
installed incorrectly.
Remove water basin container
and reinstall; making sure the
container is locked into place
when reinstalling.
The tool attachment being used,
does not work properly on the
surface you are vacuuming.
Attach the appropriate tool for
the surface you are vacuuming.
See pages 8-9.
The vacuum makes unusual
noises or is louder than usual.
The power nozzle, attachment
wand, or the suction hose are
clogged.
Remove any clogs. If necessary,
use a long wooden stick (e.g. a
broomstick) or coat hanger to do
this.