Operation Manual

Contents
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7 Troubleshooting ............................................... 35
7.1 Troubleshooting the NDPS Printer
Configuration Module ............................................ 35
7.1.1 Why does the “Authentication failed”
message appear? .........................................................35
7.1.2 Why is a particular printer not found
in the “Discovered Printers” list? ...............................35
7.2 Troubleshooting the NDPS Printer Gateway
Module .................................................................... 36
7.2.1 Why is an NDPS Printer Agent
in the “Not Bound” state? ...........................................36
7.2.2 Why is an NDPS Printer Agent
in the “Needs Attention” state? ..................................37
7.2.3 Why is an NDPS Printer Agent stuck
in the “Printing” state? ................................................37
7.3 Troubleshooting the NDPS Printer Control
Snap-In Module ...................................................... 38
7.3.1 Why is the Novell Printer Control snap-in
opened for a Device? ...................................................38
7.3.2 Why can a screen not be opened? .............................38
7.3.3 Why is there no or bad data in the screen? ...............38
7.4 Troubleshooting the NDPS Module ...................... 39
7.4.1 Why does an event not generate the pop-up
or log message on the client machine? .....................39