Operation Manual

7 Troubleshooting
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7.3 Troubleshooting the NDPS Printer Control
Snap-In Module
7.3.1 Why is the Novell Printer Control snap-in opened for
a Device?
It is likely that the “MltgCtrl.pc2” file is not copied to the right directory.
Since it was not found, the Novell printer control snap-in was opened by
default. Copy “MltgCtrl.pc2” to the “SYS:\PUBLIC\WIN32” directory.
7.3.2 Why can a screen not be opened?
This usually occurs when a message box containing a number appears.
7.3.3 Why is there no or bad data in the screen?
An error may have occurred in the device. Therefore, the gateway cannot get
up-to-date information from the device. Open the printer status screen to
check the details.
Another possibility is that the gateway cannot communicate with the device.
Look at the detection screen to see if any time-out messages are displayed.