Operation Manual

7 Troubleshooting

7.2.2 Why is an NDPS Printer Agent in the “Needs

Attention” state?

The device has uncorrected problems at that time. Press [ENTER] to look at

its details screen. Press [ENTER] in the status field to list all that device’s

problems that are uncorrected. The state will be reset to idle after all of the

problems are cleared.

If the Printer Agent remains in the “Needs Attention” state for a long

period of time, you should go to investigate the error. For example, if the

Printer Agent displays “Printer Not Connected”, you should check the

power connection or the network connection for the device. If you cannot

find the cause of the problem, as a last resort, you could perform the

following procedure:

• Select the Printer Agent that you want to investigate.

• Press [ENTER] to view the details information.

• In the “Status and Control” section, press [ENTER].

• Select “Shutdown Printer”, and then press [ENTER].

• The Printer Agent will change to the “Shutdown” state.

• Return to the “Status and Control” menu, and select “Restart

Printer”.

• Press [ENTER] to proceed, and the Printer Agent will go back to the

“Idle” state.

7.2.3 Why is an NDPS Printer Agent stuck in the

“Printing” state?

This state indicates that the job has been opened by the gateway but has

never been closed. This rarely happens to QMS because jobs are written to

the local hard disk. This may happen to parallel port device. Make sure that

the device is in good operating condition and is not blocking the job flow.