7.1

2. Shopping Cart: Once the customer is satisfied with the order, he may use the "Checkout" (page 73) section to review
his shopping cart, adjust item quantities and review pricing. See "Shopping Cart" (page 73).
3. Shipping Options: This step allows the customer to select one of the available shipping methods (if applicable),
select a preferred shipping date, verify the shipping address information and add comments. See "Shipping Options"
(page 75).
4. Payment Options: The Payment Options page requires the customer to select a payment method (if applicable),
add a order reference number and verify the billing address.
5. Order Summary: This page summarizes the order. The documents in the cart, the address the order will be shipped
to, and the payment information are shown. See "Order summary" (page 76).
6. Order Confirmation: If the order has been processed successfully, the order confirmation page is shown. This page
includes the PrintShop Mail Web order number and transaction information if applicable.
Processing Workflow
The Processing Workflow consists of multiple order statuses through which the order passes in the "Order Manager" (page
69). Which statuses it uses depends on whether or not the order contains a document that requires a quote, whether there is a
payment module other than Purchase Order activated in the system and what user role the customer has in PrintShop Mail
Web.
The following diagram details the different statuses that are in PrintShop Mail Web along with the link between them (how the
order can evolve). The arrows indicate the only path an order can take from one status to another:
Order Statuses
l New (Shopping Cart):This represents a customer that is processing an order. It's not a status that is visible
through the PrintShop Mail Web interface, it is simply the starting point. Depending on user rights and setup, a new
order may go to the following statuses:
l Ordered:If an order is placed by a user, paid for and the payment goes through, the order will go to Ordered
status. This assumes that there is no price quote necessary for any of the documents in the order.
l Approved:If the order is placed by a manager of any type, the order can go into Approved status if the man-
ager clicks Approve instead of Order in the confirmation page.
l On Hold:If any of the documents in the order require a price quote to be made, it is put on hold until a Pro-
duction Manager gives a price for each required quote and a Department or Company Manager accepts the
price quote and will then go into Ordered or Approved mode.
Ordering Workflow
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