7.1

Ordering Workflow
This chapter explains each individual step that is involved in the ordering, processing and output generating of an order in Print-
Shop Mail Web. This includes the definition of each user that is involved in this workflow and the steps they each need to take
to get the job done.
This workflow assumes that PrintShop Mail Web has already been setup with the appropriate companies, departments, pub-
lication types, documents and users. It consists of two different parts - the first part is the Customer Workflow where a cus-
tomer selects a document to order, adds it to a shopping cart and completes an order and the Processing Workflow where
managers and operators can approve orders, generate output and mark it as complete.
Customer Workflow
This diagram details the possible paths a customer may take in the workflow. Note that the first branches are all about the dif-
ferent types of document and are automatically chosen by the software, they are not a user choice:
The Customer Workflow consists of these basic steps:
1. Document Creation: Customers use the "New Document" (page 65) section to create a new document and add it to
the order. This process involves a variable number of steps depending on the document type. For more information on
the optional steps involved, see "New Document" (page 65).
Ordering Workflow
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