2018.1

Remote Desktop Support
Tests have demonstrated that PrintShop Mail Connect can be used through Remote Desktop. It
is however possible that certain combination of OS could cause issues. If problems are
encountered, please contact OLSupport and we will investigate.
PrintShop Mail Connect 1.3 and later have been certified under Remote Desktop.
32-bit or 64-bit Operating Systems?
PrintShop Mail Connect is a 64-bit software and can only be installed on 64-bit operating
systems.
Antivirus Considerations
l Antivirus software may slow down processing or cause issues if they are scanning in
temporary folders or those used by PrintShop Mail Connect. Please see KB-002:
Antivirus Exclusions for more information.
l Antivirus software might interfere with installation scripts, notably a vbs script to install
fonts. McAfee, in particular, should be disabled temporarily during installation in order for
MICR fonts to install and the installation to complete successfully.
Windows Search Indexing Service
Tests have concluded that the Windows Search service, used to provide indexing for Windows
Search, can interfere with Connect when installing on a virtual machine. If the installation
hangs during the last steps, it is necessary to completely disable this service during installation.
l Click on Start, Run.
l
Type in services.msc and click OK.
l
Locate the Windows Search service and double-click on it.
l
Change the Startup Type to Disable, and click Stop to stop the service.
l
Try the installation again.
l
Once completely, you may re-enable the service and start it.
Commandline switches and .ini entries
PrintShop Mail Connect is intended to work stably and reliably, based on Java and the Eclipse
framework. To ensure this reliability and robustness, many Java and Eclipse parameters have
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