8.8

l When loading a workflow configuration that includes references to Windows printers, the
output task may fail to recognize the printer if the printer driver has changed between the
moment the config was set up and the moment it was loaded. This is unlikely to occur, but
it could, for instance, happen when importing a Version 7 configuration file into Version 8.
To circumvent the issue, open the output task's properties, make sure you reselect the
proper printer, close the task and send the configuration again.
l The HTTP/SOAP service may fail when both it and the Workflow service are logged on
using 2 non-local users or 2 local users with different privileges. To resolve the issue,
make sure both services use the same logon credentials.
l 13559: The WordToPDF task, when run under the LocalSystem account, may seem to
hang if the installation of MS-Word wasn't properly completed for the LocalSystem
account. If the task seems to take longer than it does when run in Debug mode, this may
be the case. You can confirm this behavior by opening up the Windows Task Manager
and checking whether the MSIExec application is running. In order to complete the
installation of MS-Word for the LocalSystem account, follow these steps:
1. Open a command-line window (CMD.exe)
2. Type "AT 10:56 /INTERACTIVE CMD.EXE" (replace 10:56 with the next upcoming
minute on your system)
3. At the specified time, a new command-line window opens. In it, navigate to Word
Installation folder, then type Winword Follow the instructions to complete the
installation
4. Re-start PReS Workflow and test your process.
l The WordToPDF task relies on MS-Word to perform its functions. However, MS-Word
sometimes displays confirmation dialogs when it encounters a situation requiring user
input. Such dialog windows cannot be displayed when PReS Workflow runs as a service.
As a result, the process may seem to hang because it is awaiting user input on a window
that isn't displayed. The only way to resolve this situation is to kill the PReS Workflow
service. To avoid these types of issues from occurring, it is imperative that the
configuration for the WordToPDF task be tested thoroughly in Debug mode prior to
sending it into production. In particular, the connection to the database must be validated.
l The WordToPDF task requires the default system printer to be set to a queue that uses
the PlanetPress printer driver. If you change the default system printer or if you import a
PReS Workflow configuration file from another PC that includes an instance of the
WordToPDF task, you must review the properties of each instance of the task and click
OK to validate its contents. A new printer queue will be created if required and the default
printer will be reset properly. If you do not perform these steps, running the configuration
will result in several error messages being logged and the task failing.
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