8.5

Common Errors
Though some error messages are specific to a task in particular, others may apply to any and all tasks
because they are related more to the system than to PlanetPress itself. Some examples would be W3813,
W3830, W3991, W4005. These correspond to issues such as not having any space to write files, permission
errors on folders or files, etc.
Comments Tab
The Comments tab is common to all tasks. It contains a single text area (Task comments)that lets you
write comments about the task. These comments are saved when the dialog is closed with the OKbutton,
and are displayed in the Task Comments Pane.
Notes
l Microsoft Word must be installed on PlanetPress Workflow system.
l Microsoft Word must not be currently opened when the automation task runs.
l Microsoft Word 2003 and up are supported.
l The task uses a printer queue set with the “PlanetPress Word to PDF Printer driver, which is created
and set by default on-the-fly the first time a Microsoft® Word® Document to PDFaction task is run.
This printer cannot be shared on the network in order to avoid confusion from network users, however
it is shared between all Microsoft® Word® Document to PDFaction tasks on the same system.
l While debugging this task, the printer shows the message that the document can not be printed. This
message is normal and will not appear when running a live configuration.
l If using a Microsoft® database such as Access® or Excel®, each software must be installed in the
same version. For example, using Microsof Word® 2007 with a Microsoft® Access® 2003 database
will cause the task to fail.
l If the database path is specified in the Microsoft® Wor document, the mail merge has to be
performed with the settings specified in the document, otherwise the database path provided in the
task is ignored and can cause different conflicts. To use custom settings, the Microsof Word®
document should contain only mail merge fields with no database path entered. The Microsof
Word® to PDF action task allows specifying the path of the database and the query to use. The Use
custom settings option is very usefully for using different databases and queries in a single process.
l If the database is the same for 2 processes, one of two processes aborts. Each process has to use
different databases, or no more than one process with a Microsoft® Word® to PDF task.