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behavior by opening up the Windows Task Manager and checking whether the MSIExec applic-
ation is running. In order to complete the installation of MS-Word for the LocalSystem account,
follow these steps:
1. Open a command-line window (CMD.exe)
2. Type "AT 10:56 /INTERACTIVE CMD.EXE" (replace 10:56 with the next upcoming minute
on your system)
3. At the specified time, a new command-line window opens. In it, navigate to Word Install-
ation folder, then type Winword Follow the instructions to complete the installation
4. Re-start PlanetPress Workflow and test your process.
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The WordToPDF task relies on MS-Word to perform its functions. However, MS-Word some-
times displays confirmation dialogs when it encounters a situation requiring user input. Such dia-
log windows cannot be displayed when PlanetPress Workflow runs as a service. As a result, the
process may seem to hang because it is awaiting user input on a window that isn't displayed. The
only way to resolve this situation is to kill the PlanetPress Workflow service. To avoid these types
of issues from occurring, it is imperative that the configuration for the WordToPDF task be tested
thoroughly in Debug mode prior to sending it into production. In particular, the connection to the
database must be validated.
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The WordToPDF task requires the default system printer to be set to a queue that uses the Plan-
etPress printer driver. If you change the default system printer or if you import a PlanetPress
Workflow configuration file from another PC that includes an instance of the WordToPDF task,
you must review the properties of each instance of the task and click OK to validate its contents.
A new printer queue will be created if required and the default printer will be reset properly. If you
do not perform these steps, running the configuration will result in several error messages being
logged and the task failing.
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The preferences for the PrintShop Mail Web connector may not be saved properly if you set them
and close the PlanetPress Workflow Configuration tool without first sending the configuration to
the service. Make sure you send the configuration before exiting from the Configuration tool.
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With Outlook 2010, the Send Email functionality requires that the service be run with admin-
istrative credentials in the domain. In addition, both Outlook and the PlanetPress Workflow Con-
figuration tool must *not* be running while the service is.
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The Microsoft Office 2010/2013/2016 and 365 line of products has not been certified for use with
PlanetPress Workflow. Some of its products may not be compatible with the connectors included.
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