2021.2

window that isn't displayed. The only way to resolve this situation is to kill the
PlanetPress Workflow service. To avoid these types of issues from occurring, it is
imperative that the configuration for the WordToPDF task be tested thoroughly in Debug
mode prior to sending it into production. In particular, the connection to the database must
be validated.
l
The WordToPDF task requires the default system printer to be set to a queue that uses
the PlanetPress printer driver. If you change the default system printer or if you import a
PlanetPress Workflow configuration file from another PC that includes an instance of the
WordToPDF task, you must review the properties of each instance of the task and click
OK to validate its contents. A new printer queue will be created if required and the default
printer will be reset properly. If you do not perform these steps, running the configuration
will result in several error messages being logged and the task failing.
l The preferences for the PrintShop Mail Web connector may not be saved properly if you
set them and close the PlanetPress Workflow Configuration tool without first sending the
configuration to the service. Make sure you send the configuration before exiting from the
Configuration tool.
l
With Outlook 2010, the Send Email functionality requires that the service be run with
administrative credentials in the domain. In addition, both Outlook and the PlanetPress
Workflow Configuration tool must *not* be running while the service is.
l The Microsoft Office 2010/2013/2016 and 365 line of products has not been certified for
use with PlanetPress Workflow. Some of its products may not be compatible with the
connectors included.
l
Barcodes produced in printer-centric mode may have a slightly different aspect from
those produced in Optimized PostScript mode. This is due to the different types of 3rd
party libraries being used to generate the barcodes. However, all barcodes scan correctly.
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