2019.1

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When the PlanetPress Capture database is set to MS Access, it is considered good
practice to have a single process generate Patterns for documents because the Access
engine may lock the other process out of the database as the first process updates it.
l After the initial installation, the PlanetPress Workflow Configuration tool may display an
error message the first time you launch it if you had already sent a PlanetPress Workflow
Document to it. You can safely ignore this message, you will simply have to manually
start the PlanetPress Messenger service from the Workflow console for this one time only.
To avoid getting the error altogether, make sure you launch the PlanetPress Workflow
tool once before sending any document to it.
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13554: In the LaserFiche connector, when selecting a different template after filling up
the fields and then going back to the first template, the values entered in the fields are
lost. They have to be entered again.
l When loading a Workflow configuration that includes references to Windows printers, the
output task may fail to recognize the printer if the printer driver has changed between the
moment the configuration was set up and the moment it was loaded. This is unlikely to
occur, but it could, for instance, happen when importing a Version 7 configuration file into
Version 8. To circumvent the issue, open the output task's properties, make sure you
reselect the proper printer, close the task and send the configuration again.
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The HTTP/SOAP service may fail when both it and the Workflow service are logged on
using 2 non-local users or 2 local users with different privileges. To resolve the issue,
make sure both services use the same logon credentials.
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13559: The WordToPDF task, when run under the LocalSystem account, may seem to
hang if the installation of MS-Word wasn't properly completed for the LocalSystem
account. If the task seems to take longer than it does when run in Debug mode, this may
be the case. You can confirm this behavior by opening up the Windows Task Manager
and checking whether the MSIExec application is running. In order to complete the
installation of MS-Word for the LocalSystem account, follow these steps:
1. Open a command-line window (CMD.exe)
2. Type "AT 10:56 /INTERACTIVE CMD.EXE" (replace 10:56 with the next upcoming
minute on your system)
3. At the specified time, a new command-line window opens. In it, navigate to Word
Installation folder, then type Winword Follow the instructions to complete the
installation
4. Re-start PlanetPress Workflow and test your process.
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