7.4

You also need to make sure that a user exists in the RightFax user list that has the same username that will be used for the
PlanetPress Fax service (see section 2. PlanetPress Fax configuration). Any faxes sent to RightFax by PlanetPress fax will
appear in that user's queue in the FaxUtil provided with RightFax.
PlanetPress Fax configuration
First step is to make sure that the PC on which PlanetPress Fax runs has access to the RightFax printer. If PlanetPress Fax runs
on a different PC than RightFax, you have to install that printer so that it appears in the printer list. This printer can be installed
just like any network printer.
Once this is done, open the PlanetPress Fax configuration dialog and from the list of Fax Services select Captaris RightFax.
Another list should appear containing all the printers that are currently installed on this PC. Choose the RightFax printer from
the list.
Once this is done, go to Control Panel | Administrative Tools | Services. From the list of services, double click on PlanetPress
Fax to open the Service Configuration Dialog. Go to the Log On tab. Since the PlanetPress Fax service needs to have access to
the RightFax printer, it cannot run as LocalSystem. Choose an account that has access to the printer and enter the login infor-
mation and password. Remember that there should be a user with a matching name on the RightFax server.
Once this is done, any job that goes through PlanetPress Fax will be sent to the RightFax server and appear in FaxUtil.
Links in the Faxing Process
For the faxing process to be initiated and completed as required, a number of applications are involved. These must all be prop-
erly configured.
l PlanetPress Suite Workflow Tools: This is where the process is initiated via a PlanetPress Fax output task. When you
add a PlanetPress Fax output task to a process, you configure the task’s properties, which include for instance, the
address of the computer running PlanetPress Fax and the name of the PlanetPress Design document to use.
l PlanetPress Fax service: This is where the fax is actually prepared and sent to the faxing software’s outbox. Note that
in the case of a simple faxing software, such as Windows Fax, both PlanetPress Fax and the faxing software must be
running on the same computer. This condition however does not apply to faxing servers, such as Captaris RightFax.
You can configure the PlanetPress Fax service as well as some basic faxing software options either via the PlanetPress
Suite Workflow Tools Configuration program.
l Faxing software. This application controls the hardware used to send the fax to the remote hardware that will be receiv-
ing it. Since the faxing software must be started at system startup, if it does not include a system startup option, you
should include it to your Windows Startup Group. This software is partly configured via the PlanetPress Suite Workflow
Tools Configuration program, but it typically also includes a host of options that are completely ignored by PlanetPress
Suite Workflow Tools and the PlanetPress Fax service, and which are not documented in this guide.