2018.2

Antivirus Exclusions
Article #: Product: Version:
INFO-0002 OL Connect 1.5 and up
Description
The information on this page is designed to assist IT managers and IT professionals decide
what anti-virus strategy to follow with consideration to OL Connect and their internal
requirements and needs. This page describes the mode of operation and the files and folders
used by OL Connect as well as the files, folders and executables that are recommended to be
ignored for best possible performance and to avoid issues caused by antivirus file locks.
IT managers and IT professionals then may decide the anti-virus strategy to follow for their
internal requirements and needs depending on the statements outlined herein.
Directories and folders
Main installation folder
All Connect applications are installed under an arbitrarily selectable main folder. We will speak
of the "Installation Target" in the following. This installation target will hold the executables and
required files and folders for the operation of the whole product suite. All these files and folders
are static after their installation. It depends on the company virus protection strategy, if such
files and folders will be monitored or not. A virus protection on these files and folders should,
however, not have a big – if even any – impact on the performance of the Connect suite.
With some exceptions, which are listed below.
Connect Service
The Connect Service is run via the executable file ServerService.exe. This file has been
reported as causing issues with some antivirus packages, so we recommend adding this file to
the antivirus exclusion list, if possible.
The executable will be installed to the installation target "Connect Server" sub-folder. If the
default folder was selected during the installation process the file is likely to be as follows:
C:\Program Files\Objectif Lune\OL Connect\Connect Server\ServerService.exe
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