User manual

Troubleshooting
Frequently Asked Questions 35
Technical Considerations 35
Frequently Asked Questions
This page lists some of the questions that are the most frequently asked by users of PlanetPress EnvelopeNOW.
Issue Possible Solution(s)
When Iselect a printer to capture
a job, nothing happens.
Make sure that:
l The printer queue you selected is paused.
l There is at least one job waiting in the printer queue.
My Folder Inserter does not rec-
ognize the scan marks.
Make sure that your scan marks are inside of the scan mark area (high-
lighted in light red), and that you have selected the proper Folder
Inserter in the hardware configuration selection screen.
The order of the printed job is
reversed.
This is normal in some Folder Inserters and is determined by the hard-
ware configuration. If the page order is reversed it means that the man-
ufacturer indicates that it should. This also means that you should never
print your job in reverse from your application when it is meant to be
used in PlanetPress EnvelopeNOW.
The Code39 barcode printed is
not readable by my barcode
reader.
This is normal. Scan marks are by no means standard and each Folder
Inserter has its own specifications, and the Code39 used by Folder
Inserters does not follow the standards established by the barcode spec-
ifications.
The Scan Marks do not look
right in the preview screen.
The Preview screen, as well as the actual PDFPreview you can check
from the Project Information screen may be slightly different than what
you expect to see, however it should be correctly interpreted by your
Folder Inserter. Try a test run of a few mail pieces to confirm.
If I print in Duplex mode or place
the Scan Marks on the back, print-
ing is much slower.
Most printers will be slower in Duplex mode, as the sheet has to be
printed, flipped, and printed again for the back side. This is normal
except for very high-end printers that have two print heads in them. For
simplex jobs with scan marks in the back, the same applies, as Plan-
etPress EnvelopeNOW has to create a duplex job to place the scan
marks.
Technical Considerations
This page lists technical, environment and user considerations that may affect users of PlanetPress Envel-
opeNOW. Under normal circumstances, this information is not critical to using and understanding PlanetPress
EnvelopeNOW.
Troubleshooting
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