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Troubleshooting
Frequently Asked Questions 33
Frequently Asked Questions
This page lists some of the questions that are the most frequently asked by users of PlanetPress EnvelopeNOW.
Issue Possible Solution(s)
When Iselect a printer to capture a
job, nothing happens.
Make sure that:
l The printer queue you selected is paused.
l There is at least one job waiting in the printer queue.
My Folder Inserter does not rec-
ognize the scan marks.
Make sure that your scan marks are inside of the scan mark area (highlighted in
light red), and that you have selected the proper Folder Inserter in the hardware
configuration selection screen.
The order of the printed job is
reversed.
This is normal in some Folder Inserters and is determined by the hardware con-
figuration. If the page order is reversed it means that the manufacturer indicates
that it should. This also means that you should never print your job in reverse
from your application when it is meant to be used in PlanetPress EnvelopeNOW.
The Code39 barcode printed is not
readable by my barcode reader.
This is normal. Scan marks are by no means standard and each Folder Inserter
has its own specifications, and the Code39 used by Folder Inserters does not fol-
low the standards established by the barcode specifications.
The Scan Marks do not look right in
the preview screen.
The Preview screen, as well as the actual PDFPreview you can check from the
Project Information screen may be slightly different than what you expect to see,
however it should be correctly interpreted by your Folder Inserter. Try a test run
of a few mail pieces to confirm.
If I print in Duplex mode or place the
Scan Marks on the back, printing is
much slower.
Most printers will be slower in Duplex mode, as the sheet has to be printed,
flipped, and printed again for the back side. This is normal except for very high-
end printers that have two print heads in them. For simplex jobs with scan marks
in the back, the same applies, as PlanetPress EnvelopeNOW has to create a
duplex job to place the scan marks.
Troubleshooting
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