2019.2

Troubleshooting
There are some known issues that can be encountered when using Connect Send, depending
on the way OLConnect Send is installed, configured or used; see "Known Issues" on page30.
If another issue occurs and you find that you cannot solve the issue, there are a few things to
check.
1.
Switch the OL Connect Send Printer Driver logging to DEBUG. This can be done by
modifying the OL Connect Send Printer Driver; see Installing OL Connect Send Printer
Driver. Then check the log files; see "Log files" on page58.
2.
Make sure that the OL Connect Send database service is running on the machine where
you have installed Workflow. The service is called OL Connect Send DBServer (the
internal service name is "OLCSServer").
3.
It has been seen, in some cases, that using two instances of the OL Connect Send Job
Processor plugin in different Workflow processes could lead to an error. Delete all the
processes using the Job Processor plugin and redo them from scratch. Please do not
use copy & paste. It is strongly recommended to use only one single process with the Job
Processor plugin and set this to “Self Replicating”. Any further processing can be
managed by the follow-up processes. Using two or more Job Processor plugins has
been known to cause an error when (re-)starting Workflow.
4. Sometimes, the license cannot be successfully activated due to the fact that the license
file is locked, blocked or under the control of a specific user account. In this case the
Software Activation Tool of Connect will show a message telling you that the license
could not be activated. The Software Activation Tool of Workflow will silently take note
of this error and close without displaying it. Please doublecheck if the license with the
OLCS branch has successfully been activated by reopening the Software Activation
Tool and clicking on the small i button. This will open the license overview window. A
valid OLCS license will have a respective entry at the end of the list. If this is not the case,
the activation has failed. In this case you need to activate manually by replacing the
existing license file with the new one:
a.
Rename the new license file with the OLCS enhancement to
OLConnect1.OLConnectLicense.
b.
Stop any Connect and Workflow services.
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