2018.2

Printing PDF files with Adobe Acrobat Reader
It is recommended not to use Adobe Acrobat reader to print PDF files with OL Connect Send.
Print the source file (e.g. the Word file) whenever available. If PDF files are to be printed with
OL Connect Send, use a different PDF viewer instead.
Adobe Acrobat Reader produces its own PostScript file, rather than passing the PDF to the
OLCS Printer Driver to generate a PostScript file. This doesn't hinder the transfer of the file, but
Adobe Acrobat Reader's own PostScript file sometimes lacks information about the original
PDF, which may cause errors in the processing of that file and in the interaction following the
transfer.
One known issue is that if the PDF contains a PostScript font (Type 1 in Adobe Acrobat
Reader), an "error retrieving character data” may occur in Workflow's Execute Data Mapping
task during the data mapping of the received file. In that case the data will be corrupted and no
preview will be shown in the web template.
Paper Size vs Printer Page Size
It is important to ensure that paper size settings match the printer driver settings. If this is not
done, it’s possible that the print job transferred to Connect Send may include some extra white
space on the page. In interactive mode, this can be seen, but in non-interactive mode the job
will be processed without notification.
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