OBi1000 User Guide Copyright Obihai Technology OBi1000 Series IP Phones OBi1032 / OBi1062 User Guide Version: 1.0 Rev. 2014.08.
OBi1000 User Guide Copyright Obihai Technology Table of Contents 1 Introduction ........................................................................................................................ 5 OBi Hardware ......................................................................................................................................... 5 Accessories Available Separately from Obihai .......
OBi1000 User Guide Copyright Obihai Technology Shared Line Appearance (SLA) and Shared Call Appearance (SCA) ...................................................... 33 Intercom Calls ...................................................................................................................................... 33 Buddy List ............................................................................
OBi1000 User Guide Copyright Obihai Technology 7 Overview of Administrative Features ................................................................................ 60 Finding Out the Phone's IP Address ..................................................................................................... 60 Phone Native Web Portal (NWP) ..........................................................
OBi1000 User Guide Copyright Obihai Technology 1 Introduction The OBi1000 family of IP Phones, including the OBi1032 and OBi1062, support HD Voice with a full-‐duplex speakerphone, have a high resolution color active-‐matrix TFT LCD display with a customizable user interface, as well as a large number of fully programmable Feature
OBi1000 User Guide Copyright Obihai Technology Figure 1: Front of the OBi1032 IP Phone Figure 2: Front of the OBi1062 IP Phone 6
OBi1000 User Guide Copyright Obihai Technology Figure 3: Rear of the OBi1032 and OBi1062 IP Phones Figure 4: OBi1062 with an attached OBi1000e Sidecar (Optional) 7
OBi1000 User Guide Copyright Obihai Technology Accessories Available Separately from Obihai The OBi supports the following accessories: • 12V DC Power Adapter: To power the OBi where Power over Ethernet (PoE) is not available • OBiWiFi USB Adapter: To connect the OBi to a WiFi network • OBiBT USB Adapter: To attach Bluetooth devices su
OBi1000 User Guide Copyright Obihai Technology Overview of Phone Features Core Features These are features that are supported natively by the phone with little to no specific requirements on the SOFTSWITCH.
OBi1000 User Guide Copyright Obihai Technology 2 Using the OBi The OBi has logical areas assigned to different phone functions, helping the user to easily and intuitively operate the device. Each area is controlled or navigated by fixed buttons on the OBi.
OBi1000 User Guide Copyright Obihai Technology The Home Screen The Home App launches automatically when the phone starts up. The Home App only has one level of screen called the Home Screen that shows the Main Menu of all available OBi Apps.
OBi1000 User Guide Copyright Obihai Technology Feature Keys Feature keys are programmable keys that can be configured to perform one of a range of predefined functions. Feature keys have a built-‐in multi-‐color LED that shows the status of the assigned function.
OBi1000 User Guide Copyright Obihai Technology There are two approaches you can take to assigning the next tab feature key – a VLK may be used within each tab to carry the function or it can be assigned to a programmable key. Figure 8 shows the two approaches side-‐by-‐side.
OBi1000 User Guide Copyright Obihai Technology Every feature key has a corresponding Feature Key Item that can be viewed on screen. The easiest way to view the feature key item is by pressing and holding down the corresponding feature key until the item appears on the screen.
OBi1000 User Guide Copyright Obihai Technology Programmable Keys (PKs) Programmable keys are feature keys that can be assigned an array of functions but cannot be assigned the call function.
OBi1000 User Guide Copyright Obihai Technology List of Feature Keys and their functions Note, the icons displayed under each feature key item are only applicable when the feature key is mapped as a VLK.
OBi1000 User Guide Copyright Obihai Technology Feature Key Block Anonymous Callers Off On Block Outgoing Caller ID Off On Call Forward All Off On Auto Answer Off On Call Waiting Off On Monitor Voicemail Status No messages
OBi1000 User Guide Copyright Obihai Technology Feature Key Description Change ACD Agent State Change/monitor an ACD (or Call-‐Center) Agent State to one of the following values: -‐ Available (to take new calls) -‐ Unavailable (to take new calls) -‐ Signed Off -‐ Wrapping Up (the last call) Au
OBi1000 User Guide Copyright Obihai Technology 3 Making and Receiving Calls Current Calls App The Current Calls App is for managing calls currently in progress on the phone. The calls app starts automatically when a call is added in the following scenarios: • An incoming call is answered • A new outgoing call is being connected (i.e.
OBi1000 User Guide Copyright Obihai Technology Call States As a call progresses from beginning to end, it goes through a number of defined stages known as Call States.
OBi1000 User Guide Copyright Obihai Technology Figure 13: GUI screen showing a Dial Dialog during off-‐hook dialing with the handset. Note the handset icon in the status bar. It is possible that the handset is not resting on the cradle while the phone is idle (i.e. with 0 calls).
OBi1000 User Guide Copyright Obihai Technology On-hook Dialing (Predial) The previous off hook dialing methods start the dial tone when the user lifts the handset, or activates the speakerphone or headset, before entering the target number. On-‐hook dialing is when a number is dialed without invoking the dial tone.
OBi1000 User Guide Copyright Obihai Technology from that speed dial key. To call from a speed dial key, simply press and release the feature key. The following displays the speed dial configuration screen (using VLK23 on an OBi1062).
OBi1000 User Guide Copyright Obihai Technology key exists then the call will fail. For this reason it is important to ensure enough bound and unbound call keys are defined to support your expected call volume and flow.
OBi1000 User Guide Copyright Obihai Technology Holding Calls While a call is connected, the user can place the call on hold using one of the following methods: • Pressing the Hold soft key; this holds only the highlighted call on the screen • Pressing the feature key that has been assigned the Hold function; this holds
OBi1000 User Guide Copyright Obihai Technology 4 Advanced Call Scenarios Managing Multiple Calls with the Calls App The OBi1000 series supports as many calls as the number of call keys defined on the phone. Since a call key may only be defined on a VLK, this call limit is 12 calls on the OBi1032 and 24 on the OBi1062.
OBi1000 User Guide Copyright Obihai Technology transferrable state, which is either the Connected or Holding state. If the highlighted call is transferrable, the soft keys will include the "Transfer" option.
OBi1000 User Guide Copyright Obihai Technology Call Forwarding OBi phones support three styles of call forwarding: 1. Call Forward All (Forward Unconditional): Forward all incoming calls 2. Call Forward On Busy: Forward incoming calls when the phone is busy 3.
OBi1000 User Guide Copyright Obihai Technology Conference Calls A conference call is a conversation involving 2 or more remote parties. In order to start a conference, there must be at least two calls with at least one in the connected state and one in the holding state.
OBi1000 User Guide Copyright Obihai Technology External Conference Bridge When using an external conference bridge, the conference size is not limited by the phone but by the conference bridge. Check with your phone administrator or service provider on the size limit.
OBi1000 User Guide Copyright Obihai Technology 5 Premium Features at a Glance The features in this section have special requirements on the soft switch or PABX that provides the services.
OBi1000 User Guide Copyright Obihai Technology Call Park and Call Pickup Call Park and Call Pickup (Call Retrieval) are complimentary operations very much like call hold and call resume, except the pickup (vs. resume) operation can be carried out at extensions other than the one that parks (vs. holds) the call.
OBi1000 User Guide Copyright Obihai Technology Shared Line Appearance (SLA) and Shared Call Appearance (SCA) A Shared Line is a service account or extension that is installed on a group of phones, such that if any phone is using that extension, other sharing phones will be notified.
OBi1000 User Guide Copyright Obihai Technology Buddy List A Buddy List is a contact list with presence information incorporated. The OBi supports Buddy Lists based on the XMPP standard and currently provides options for Gmail and BroadSoft Buddy Lists.
OBi1000 User Guide Copyright Obihai Technology Figure 24: Setting my presence from the GUI The user sets their status by pressing the “MyStatus” soft key -‐ the default status is {blank}. Below is an example of the screen shown after pressing “MyStatus”.
OBi1000 User Guide Copyright Obihai Technology Buddy List Management Basic Buddy List operations include: • Add a contact • Remove a contact • Add a group • Remove a group • Add contact to a group • Remove contact from a group • Tag/untag a contact as a favorite • Accept presence subscriptions (i.e.
OBi1000 User Guide Copyright Obihai Technology Call Recording Controls Some soft switch platforms (such as BroadSoft) support call recording features during a call.
OBi1000 User Guide Copyright Obihai Technology Customer Originated Call Trace An agent can start a call trace upon request by the caller during the call by pressing the “Trace” soft key, which is available when the call is in the Connected State.
OBi1000 User Guide Copyright Obihai Technology User Settings Synchronization with the Service Provider There are some service provider features that have settings configurable by the end-‐user.
OBi1000 User Guide Copyright Obihai Technology The following is a list of all settings categories: Settings Category Summary Information Network – Everything that is related to the Ethernet connection WiFi – All settings relating to WiFi, including scanning for nearby Access Points Current IP Address Bluetooth – All
OBi1000 User Guide Copyright Obihai Technology PPPoE Server Name PPPoE User Name PPPoE Password VLAN Enable VLAN ID VLAN Priority NTP Server 1 NTP Server 2 Local Time Zone Daylight Saving Time Enable Daylight Saving Time Start Daylight Saving Time End Disabled 10 1
OBi1000 User Guide Copyright Obihai Technology WiFi Scan Results Below is an example of the results of a WiFi Scan: Figure 30: WiFi Scan screen Available Soft Key Options: • Rescan: Refresh the wireless network scan results • Connect: Connect to the highlighted AP.
OBi1000 User Guide Copyright Obihai Technology Bluetooth Setup Bluetooth Setup allows a user to pair the OBi Phone with a mobile phone or with a Bluetooth headset.
OBi1000 User Guide Copyright Obihai Technology Storage The Storage settings allow user to copy files from a USB drive to the phone’s Internal storage. This can be used to add new background pictures or ringtones to the phone for example.
OBi1000 User Guide Copyright Obihai Technology Figure 34: Explore files on storage device For example, to copy a wallpaper image from a USB key to the phone, you would first explore the contents of the USB key and locate the item you wish to copy, then press select.
OBi1000 User Guide Copyright Obihai Technology Below is a sample screen of Voice Services: Figure 35: Voice services screen Each ITSP Profile consists the following list of settings: ITSP Profile {x} Settings Description Signaling ProxyServer ProxyServerPort ProxyServerTransport OutboundProxy OutboundProxyPort Registrati
OBi1000 User Guide Copyright Obihai Technology Each SP Service consists of the following list of settings: SP{n} Service Settings Description Enable DisplayLabel DisplayNumber InboundCallRoute RegisterEnable UserAgentPort SipDebugOption SipDebugExclusion ServProvProfile AuthUserName AuthPassword URI CallerIDName MWIEnable VMWIEnable Annon
OBi1000 User Guide Copyright Obihai Technology (Virtual) Line Keys Figure 36: Configure line keys screen Line Keys Value Key 1 Shows the assigned function, the assigned service, and number, and status.
OBi1000 User Guide Copyright Obihai Technology Sidecar 1 and 2 There are 16 items per Sidecar list; one for each Sidecar key. The content for each is similar to those in the Line Keys.
OBi1000 User Guide Copyright Obihai Technology Lock/Unlock Admin Settings There are no settings under this category. This is solely for locking/unlocking the admin level settings. The padlock icon shown on the status window indicates if the admin settings are currently locked.
OBi1000 User Guide Copyright Obihai Technology Figure 41: All calls showing options Contacts App Below is a sample screen of the Contacts App. It has three tabs on the top that may be selected using the left/right navigation keys.
OBi1000 User Guide Copyright Obihai Technology Figure 43: Fields tab showing available user-‐selectable fields Under the Groups tab is a list of groups defined by the user. The user may add or remove groups by selecting the soft key options.
OBi1000 User Guide Copyright Obihai Technology Preferences App Figure 46: Main screen of Preferences App Preferences Value Background Picture Default Ringtone Screen Saver Screen Save Delay Screen Saver Type Screen Brightness Preferred Audio Device Preferred Headset Device Do Not Disturb Do Not Ring Call Forward
OBi1000 User Guide Copyright Obihai Technology Product Information App The product information app displays relevant data about your OBi phone. This includes model number, OBi number, software version and so forth.
OBi1000 User Guide Copyright Obihai Technology Figure 48: Add name dialog The soft keys have the following options: • Enter (or Save): Accept the current input • << : Backspace / delete: Deletes the preceding character • Clear: Clear the input value (ie back to blank text entry point) • Switch Mode: Change the
OBi1000 User Guide Copyright Obihai Technology Notification/Warning Dialog This dialog pops up to show the user a short notification message, as shown in the example below. The user can press the back key or the OK soft key to dismiss the dialog.
OBi1000 User Guide Copyright Obihai Technology Audio Volume Settings Audio Volume Adjustment is a special app that is invoked automatically anytime the user presses the Volume Up or Volume Down Key. The type of audio volume to adjust is based on the context in which the app is invoked.
OBi1000 User Guide Copyright Obihai Technology Ringtone Picker This app allows the user to select a ringtone from a list of ringtone files stored in an internal folder.
OBi1000 User Guide Copyright Obihai Technology Modifying the Value of a Setting Many of the items shown on the GUI are settings with values that may be changed by the user. The different setting value types used in the phone are described below.
OBi1000 User Guide Copyright Obihai Technology 7 Overview of Administrative Features The OBi1000 Series phones have a rich set of features to support local and remote device administration and provisioning. Phone administration is a subject that is discussed at great length in the OBi1000 Administrator Guide.
OBi1000 User Guide Copyright Obihai Technology Adding an OBi Device to your OBiTALK User Account To add an OBi device to your account for device management, login to your OBiTALK user account, click "Add Device", and follow the online instructions.
OBi1000 User Guide Copyright Obihai Technology From the Phone Native Web Portal To use this method, you must first download the firmware file from OBITALK.COM and store it on your computer.
